Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

itunes 12.7.4.76 pt instalation

Hi. it seems that i can not instal last version.

also unistall last version and prepare to instal the new one.

The file dont allow to be installed, it says that a there is a problem with the Windows Installer package. One necessary program to finish the operation can not run.

please help.

Joao

iOS 11.3

Posted on Apr 9, 2018 6:43 AM

Reply
Question marked as Best reply

Posted on Apr 10, 2018 7:30 AM

That error is usually caused by a sticky copy of Apple Software Update.




Try repairing Apple Software Update from the Programs and Features control panel, then uninstall it before trying to reinstall iTunes. If it won't repair try the Microsoft troubleshooting utility mentioned in note 1 of the following guide. If it still won't uninstall you can remove all Apple components that will uninstall then use the steps in Install missing components to install everything apart from Apple Software Update.



For general advice see Troubleshooting issues with iTunes for Windows updates.



The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator. It may also help to temporarily disable any non-Microsoft anti-virus.


Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment.



Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.



tt2

Similar questions

3 replies
Question marked as Best reply

Apr 10, 2018 7:30 AM in response to joaofromportimao

That error is usually caused by a sticky copy of Apple Software Update.




Try repairing Apple Software Update from the Programs and Features control panel, then uninstall it before trying to reinstall iTunes. If it won't repair try the Microsoft troubleshooting utility mentioned in note 1 of the following guide. If it still won't uninstall you can remove all Apple components that will uninstall then use the steps in Install missing components to install everything apart from Apple Software Update.



For general advice see Troubleshooting issues with iTunes for Windows updates.



The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator. It may also help to temporarily disable any non-Microsoft anti-virus.


Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment.



Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.



tt2

itunes 12.7.4.76 pt instalation

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.