Macbook Pro won't boot. Post includes full history

Hi everyone,


I have a scehuled call back tomorrow morning but I really need this fixed (hoping it's possible) sooner! I'll start with explaining what happened and where I think I am.


I'm using a Macbok pro mid 2010. Last year I updated the OS to (I think El Capitan)


- I was using my mac earlier and it completely locked up. So I held the power button until it shutdown.

- Upon startup the progress bar (beneath the apple logo) got to about 80% complete and then the mac would shutdown.

- On the 4th Startup attempt the apple logo wouldn't apper. Just a grey/white blank screen. This is when I began to panic 😟)

- Using my phone I tried to start the macbook in safe mode but this didn't seem to do anything.

- I then tried the mac OS recovery system (Comman R). I managed to get to the OS X recovery screen (I"m posting this via the safari link!).

- I went through the first aid option and no faults were found with the hard drive. So I tried to restart.

- Now my mac would only boot to the OS recovery screen. So I thought I'd try and boot in safe mode. Holding down the shift key will see a 50% completeion of the progress bar and then a load of text appears over the screen and the mac restarts and boots to the OS X recovery screen.

- I tried to reset the NVRAM and PRAM. Got to a select language screen and then the mac booted to the OS X recovery screen.

- I have tried the reset SMC but I'm not sure if this has worked as there appears to be no feedback.


So, thats a breif history of my evening. I have a time machine backup on an external HDD from last year made before I updated to El Capitan.


I have looked at completely reinstalling the OS (I'm correct in thinking all of my data will be safe?) however when I get to the part where it asks where I want to isntall it I only have a greyed out HDD. If I connect the external HDD I seem to be able to install the OS there.


I'm hoping some kind person can help me. Thanks in advance 🙂

MacBook Pro

Posted on Apr 12, 2018 2:06 PM

Reply

Similar questions

19 replies

Apr 12, 2018 2:47 PM in response to BearsInNeed

It could be that the drive is corrupted or there's something missing from the OS and First Aid just won't fix it. It would be drastic, but it should be possible to simply reformat and reinstall the operating system, but at the cost of any data on the drive. Or alternately you could buy a new drive (possibly an SSD) and reinstall with that. The old drive might be useful to recover data. I tend to recommend saving the old drive given how cheap new hard drives (and even SSDs) are today.

Apr 12, 2018 4:02 PM in response to BearsInNeed

BearsInNeed wrote:


I'm in the UK.


The most important thing to me right now is not losing the data on the drive.

- Is my problem definitely a faulty hardrive?

- If I get a new drive, how do I recover the data on the current drive?

- Is there no way I can use the extrernal harddrive to help fix the internal one (Something like installing the OS on it and then booting from it and then transfering the data from the internal drive to the external drive?)


I don't mind buying a new drive but as I said above the most important thing to me is recovering the data on the current hardrive.


Also I have a time machine backup from May last year.


OK. You should be able to find a suitable hard drive in the UK. There are basically only 3 hard drive manufacturers left in the world and they're all available in the UK.


I suggested starting over with a new hard drive because that would allow you to have use of your computer without giving up on the data. No guarantees, but from what you've indicated there does appear to be a good chance that you can easily copy over the data on your old hard drive using what's known as a drive enclosure that would connect it to USB. That would essentially turn your old hard drive into an external drive. If it's saying there aren't any correctable errors on your old drive, then you might be able to recovery a good deal of the data. I would also depend on how you arranged your data. For instance, I keep specific types (like video) of files sorted in my directory structure and could copy them over to another drive.

Apr 13, 2018 7:57 AM in response to BearsInNeed

BearsInNeed wrote:


A very nice lady from Apple support called me this morning and after going through a few things told me I should try and install the OS to an external Hard Drive and try and copy my files across. Now I'm torn as to what to do 😟


Are there any drawback with this?


It will be painfully slow, but it should work.


I've booted from an external hard drive before, and everything seemed to take about twice as long to load.


However, you could try that first using an internal hard drive in a USB enclosure. Then when you can boot that, transfer the hard drive to the computer and see if it boots. You could attempt to transfer the data before or after installing it in your computer.

Apr 17, 2018 7:49 PM in response to BearsInNeed

BearsInNeed wrote:


Hi, So I orderd an internal Hard drive and an enclosure so that I could try and boot from the new hard drive externally and later install the hard drive in the mac.


The package arrived today. I've put the hard drive in the enclosure and connected it to my mac but I can't install the OS to this drive. Does it need to be formatted? If so how can I do that given the state of my Mac?


Again, I appreciate all help (this is all pretty stressfull 😟)


Recovery (holding down command-R at power on) was mentioned, but that would depend on whether it's still intact on your original hard drive. You can also see if you can run Internet Recovery. That requires holding down option-command-R at power on. You will need an internet connection that doesn't require a "splash screen" such as public WiFi at a cafe where you might need to access a web page to agree to the terms of use.


About macOS Recovery - Apple Support


Start Disk Utility to format your external drive as "Mac OS Extended Journaled" with GUID Partition Map, then Install MacOS/OS X from the main page.

Apr 12, 2018 2:41 PM in response to leroydouglas

Hello Leroydouglas,


I have done the First Aid. When I open disc utility I have Hitachi, then unamed nested beneath that. I have done First Aid on them both. No faults. Are these options normal?


EDIT: I tried this again to the Hitachit HDD. When it says completed (after about 2 seconds) I click on details i can see "Problems were found with the partition map which might prevent booting" Is this my issue?



I have tried reinstalling the OS but it says I can't reinstall on the recovery HD which is greyed out and my only option.



Thanks

Apr 12, 2018 2:58 PM in response to y_p_w

Oh my gosh, I'm now terrified I'll lose all the data on my Harddrive.


To be clear this is the internal Hardrive that was installed in my mac when I purchased it. What are my options?


I have an external Hardrive I can use with 50GB of space.


Is there anyway I can get my mac up and running from another drive then somehow transfer the data on the internal drive?

What is my best course of action so that I don't lose data?


Thanks for your help

Apr 17, 2018 9:07 AM in response to y_p_w

Hi, So I orderd an internal Hard drive and an enclosure so that I could try and boot from the new hard drive externally and later install the hard drive in the mac.


The package arrived today. I've put the hard drive in the enclosure and connected it to my mac but I can't install the OS to this drive. Does it need to be formatted? If so how can I do that given the state of my Mac?


Again, I appreciate all help (this is all pretty stressfull 😟)

Apr 23, 2018 1:38 PM in response to y_p_w

Hi, So I formatted the Hard drive in the enclosure, installed el capitan and booted my mac successfully!


However, I can not see the original hard drive (which is still installed inside the machine) in finder. Is there any way I can make it show up? - It does show up if I go to disc utilities.


I want to try and salvage what I can from the original disc. So what are my options now?


I have purchased the tools to get inside the mac and instal the new hard drive (currently in the enclosure) inside the mac. It was suggested that I might be able to access my files on the faulty drive if I boot from an external drive so I want to ensure I'm doing that correctly.


If I can't access the hard drive like this, what is the process of putting the new drive inside the mac? Now I'm booting from it, is it just a case of swapping old and new and starting the mac or will I have to format it, switch the drives (putting the old drive in the enclosure for data recovery later) and reinstall the OS when it is installed inside the mac?


Again, I appreciate your help

Apr 12, 2018 2:12 PM in response to BearsInNeed

BearsInNeed wrote:


where I want to isntall it I only have a greyed out HDD. If I connect the external HDD I seem to be able to install the OS there.




Try booting into Recovery. From the Utilities menu>DiskUtility>FirstAid>Macintosh HD. If First Aid says it made repairs, run it again until it reports no errors.


from this same recovery try reinstalling the macOS on top of your existing macOS.


Recovery http://support.apple.com/kb/HT4718

Apr 12, 2018 3:31 PM in response to BearsInNeed

BearsInNeed wrote:


Oh my gosh, I'm now terrified I'll lose all the data on my Harddrive.


To be clear this is the internal Hardrive that was installed in my mac when I purchased it. What are my options?


I have an external Hardrive I can use with 50GB of space.


Is there anyway I can get my mac up and running from another drive then somehow transfer the data on the internal drive?

What is my best course of action so that I don't lose data?


Thanks for your help


Getting a new hard drive, restarting from that, and then transferring over the data is what I was suggesting. Also - after maybe 8 years it might be a good idea to get a new drive proactively anyways.


It's pretty easy to do if your machine has Internet Recovery enabled. Other than that you could restart using the original recovery discs that came with your machine, although those might be Snow Leopard. Internet Recovery works on your machine if it received regular updates. It's in the firmware on your computer, and should be updated automatically with certain operating system updates.


The process for removing the original drive and replacing is pretty easy, but not without risks of damage. I find it pretty simple, but but you may or may not.


I don't know where you're located, but I use Amazon.com for examples because they're well known. This is not an endorsement of Amazon or any particular brand. Also - an SSD might be a good option. I got one for my mid-2012 MBP and I'm wondering why I waited this long.


This is the hard drive I really like. I have one and would have gotten a second if it was in stock when I needed one:


https://www.amazon.com/gp/product/B00B4QESVQ/


If you're more budget conscious, this one isn't too bad:

https://www.amazon.com/Seagate-BarraCuda-2-5-Inch-Internal-ST1000LM048/dp/B01LYN QXCP/

Apr 12, 2018 3:51 PM in response to y_p_w

I'm in the UK.


The most important thing to me right now is not losing the data on the drive.

- Is my problem definitely a faulty hardrive?

- If I get a new drive, how do I recover the data on the current drive?

- Is there no way I can use the extrernal harddrive to help fix the internal one (Something like installing the OS on it and then booting from it and then transfering the data from the internal drive to the external drive?)


I don't mind buying a new drive but as I said above the most important thing to me is recovering the data on the current hardrive.


Also I have a time machine backup from May last year.

Apr 12, 2018 4:14 PM in response to leroydouglas

Believe me, going forward, I'll do everything I can to prevent data loss 😟


Sorry, does this mean my hard drive is definely the problem?

It's getting late here and I'm super stressed so I apologise if I'm repeating myself but


- Is the only way to fix this to install a new drive? (I've read about loose cables and other issues how can i rule everything out?)

- If I install a new drive is the data on the current one lost? or can i recover it myself by connecting it to a USB port via an adapter OR will I have to use a professional company?


Thanks, I do appreciate everyones help

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Macbook Pro won't boot. Post includes full history

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.