Don’t have AppleCare?

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Level 1

4 points

Don’t have AppleCare?

I bought my iPhone 8 Plus on Oct. 18, 2017 and don’t have my receipt. April 9, 2018 I got out of my car and dropped my phone and I saw that it cracked on the back at the top of the left corner of the phone next to the camera, it’s not bad but I get very annoyed knowing the fact that it’s cracked, I’m not covered by AppleCare but I checked and it said that my phone is under warranty? I want to know if it is at all fixable and if so how do I go about that because I hate knowing that my phone is cracked.

Posted on Apr 12, 2018 8:52 PM

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Answer 1

Best reply

Limnos

Level 10

411,187 points

Apr 12, 2018 8:53 PM in response to oliviaheraly

Screen damage if determined by Apple to be accidental is not covered by the regular warranty. If you have Applecare Plus you get two accidental damages/incidents for the life of the warranty at reduced cost.

iPhone Repair - Screen Damage [and links to other iPhone repair services] - https://support.apple.com/iphone/repair/screen-damage - includes pricing.

iPhone Service Answer Center - https://support.apple.com/iphone/repair/service - "Learn more about iPhone service options, warranty, and pricing." Repair times.

Genius Bar appointment - Go to https://www.apple.com/retail/geniusbar/ > Get hardware help > iPhone > Repairs & Physical Damage > Screen is cracked > Bring in for Repair --> Sign in with Apple ID

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Answer 2

sberman

Level 10

263,751 points

Apr 12, 2018 8:54 PM in response to oliviaheraly

Certainly you should bring the iPhone to an Apple Store or Authorized Apple Service Center and they should be able to help you.

You will have to pay something for the remedy, but they will give you an assessment of the charges and path forward.

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Don’t have AppleCare?

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