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Question mark instead of emojis

I'm running MacOS 10.13.4 High Sierra on a MacBook air.


I just upgraded to High Sierra yesterday and now anytime someone sends me an emoji, Messages displays it as a question mark. This is a work computer, so don't want to go messing with any type of restore process. Is there an easy fix?

MacBook Air, iOS 10.3.3

Posted on Apr 13, 2018 3:45 PM

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Question marked as Top-ranking reply

Posted on Apr 14, 2018 10:49 AM

It may simply be the font cache data for your Mac is botched.


Close all running applications. From an administrator account, open the Terminal app and enter the following command. You can also copy/paste it from here into the Terminal window:


sudo atsutil databases -remove


Terminal will then ask for your admin password. As you type, it will not show anything, so be sure to enter it correctly.


This command removes all font cache files. Both for the system and the current logged in user account. After running the command, close Terminal and immediately restart your Mac.

6 replies
Question marked as Top-ranking reply

Apr 14, 2018 10:49 AM in response to andrewgodin

It may simply be the font cache data for your Mac is botched.


Close all running applications. From an administrator account, open the Terminal app and enter the following command. You can also copy/paste it from here into the Terminal window:


sudo atsutil databases -remove


Terminal will then ask for your admin password. As you type, it will not show anything, so be sure to enter it correctly.


This command removes all font cache files. Both for the system and the current logged in user account. After running the command, close Terminal and immediately restart your Mac.

Question mark instead of emojis

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