Unable to login to iMessage and FaceTime

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Unable to login to iMessage and FaceTime

After the yesterday's update of my MacBook i am not able to Login into iMessages and FaceTime. every time i login it says to retry. I can access App store iTunes etc with the same password. Please help me with this issue.

MacBook Air

Posted on Apr 14, 2018 10:36 AM

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Answer 1

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brenden dv

Community Specialist

Apr 15, 2018 2:56 PM in response to amith017

Hey amith017!

I understand you're having trouble logging into FaceTime on your MacBook, and I'd be happy to help you with that. You mentioned this issue started following an update yesterday, so it's safe to assume you're running current macOS software, but you should double-check just to be certain: How to update the software on your Mac - Apple Support

Once you've verified that's updated, check the App Store and make sure you don't have any pending updates there either. If there aren't any, try the troubleshooting outlined in this article: Get help with FaceTime on your Mac - Apple Support

Another good idea is testing in a new user account to see if that changes anything. Here's a page that details why testing in a new user can be good, and how to do it: How to test an issue in another user account on your Mac - Apple Support

Either way, let me know what you come up with so we can work those results into any next steps we take.

Cheers!

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Unable to login to iMessage and FaceTime

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