Safari won't log onto a secure website

Eric, this worked! "Try logging out of your normal account and then back in. Do not open any applications. Open Safari with the shift key held down and try to log on again."

After that, I exited Safari and went back in and it was still working.

Thanks for your help and have a great day!

Thanks Eric. I didn't proceed any further with the Etrecheck because the issue continued while in Safe Mode. However, when trying to log onto the web site under another standard user, there was no problem.

So - "The issue doesn't happen in the new user account, the issue is related to the settings or files in your own account."

What are some settings or files I can check under my user account?

Eric, I went ahead and ran the Etrecheck ~

EtreCheck version: 4.2.1 (4C020)

Report generated: 2018-04-15 17:15:07

Download EtreCheck from https://etrecheck.com

Runtime: 8:20

Performance: Below Average

Problem: Other problem

Description:

A website that is secure using other browsers is coming up unsecured when trying to log into it. When I created another user, that user was able to log on. My normal user would not work in safe mode either.

Major Issues:

Anything that appears on this list needs immediate attention.

Time Machine backup out-of-date- The last Time Machine backup is over 10 days old.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Upgradeable hard drive- This machine’s hard drive could be replaced with an SSD. This would dramatically improve your machine’s performance.

High battery cycle count- Your battery may be losing capacity.

Clean up- There are orphan files that could be removed.

Unsigned files- There is unsigned software installed. They appear to be legitimate but should be reviewed.

Low performance- EtreCheck report took over 5 minutes to run. This is unusual.

Vintage hardware- This machine may be considered vintage.

32-bit Apps- This machine has 32-bits apps that may have problems in the future.

Hardware Information:

MacBook Pro (15-inch, Mid 2010) - Vintage!

MacBook Pro Model: MacBookPro6,2

1 2.66 GHz Intel Core i7 (i7) CPU: 2-core

4 GB RAMUpgradeable

BANK 0/DIMM0 - 2 GB DDR3 1067 ok

BANK 1/DIMM0 - 2 GB DDR3 1067 ok

Battery: Health = Normal - Cycle count = 813

Video Information:

Intel HD Graphics - VRAM: 288 MB

NVIDIA GeForce GT 330M - VRAM: 512 MB

Color LCD 1680 x 1050

Drives:

disk0 - TOSHIBA MK5055GSXF 500.11 GB (Mechanical)

Internal SATA 1.5 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 () [Core Storage Container] 499.25 GB

disk1 - Macintosh HD (Journaled HFS+) 498.89 GB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB

Mounted Volumes:

disk1 - Macintosh HD 498.89 GB (270.22 GB free)

Journaled HFS+

Mount point: /

Encrypted

Network:

Interface en0: Ethernet

Interface en4: iPad

Interface en3: iPhone

Interface fw0: FireWire

Interface en1: Wi-Fi

802.11 a/b/g/n

One IPv4 address

3 IPv6 addresses

Interface en2: Bluetooth PAN

iCloud Quota: 89.18 GB available

System Software:

macOS High Sierra 10.13.4 (17E199)

Time since boot: Less than an hour

System Load: 1.46 (1 min ago) 1.49 (5 min ago) 1.14 (15 min ago)

Security:

Unsigned Files:

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.coupons.coupond.plist

Executable: /Library/Application Support/Coupons/coupond launchd

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.epson.eventmanager.agent.plist

Executable: /Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app/Contents/MacOS/EEventManager

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.microsoft.LaunchAgent.SyncServicesAgent.plist

Executable: /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app/Contents/MacOS/SyncServicesAgent

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.nds.pcshow.uninstall.plist

Executable: /bin/sh -c /tmp/vgconnect/condUninstall.sh

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.myheritage.familytreebuilder.checkupdates.plist

Executable: com.myheritage.familytreebuilder.checkupdates -b com.myheritage.familytreebuilder.checkupdates

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.nds.pcshow.plist

Executable: /bin/sh -c $HOME/Library/NDSPCShowServer/NDSPCShowServer.bundle/Contents/Resources/launch. sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.atomicbird.macaroni.launchd.plist

Executable: /Library/PreferencePanes/Macaroni.prefPane/Contents/MacOS/MacaroniTool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

32-bit Applications:

41 32-bit apps

Kernel Extensions:

/Applications/BlueStacks.app

[Not Loaded] VBoxDrv.kext (BlueStack Systems, Inc., 4.3.26)

System Launch Agents:

System Launch Daemons:

Launch Agents:

Launch Daemons:

User Launch Agents:

Internet Plug-ins:

JavaAppletPlugin: Java 8 Update 131 build 11 (installed 2017-06-04)

FlashPlayer-10.6: 29.0.0.140 (installed 2018-04-14)

QuickTime Plugin: 7.7.3 (installed 2018-04-14)

Flash Player: 29.0.0.140 (installed 2018-04-14)

CouponPrinter-FireFox_v2: 5.2.0 (installed 2015-06-02)

SharePointBrowserPlugin: 14.4.5 (installed 2014-11-09)

nplastpass: 4.1.7 (installed 2018-01-27)

Silverlight: 5.1.50901.0 (installed 2016-11-27)

iPhotoPhotocast: 7.0 (installed 2013-04-18)

Safari Extensions:

3rd Party Preference Panes:

Flash Player (installed 2018-03-26)

Java (installed 2017-06-04)

Macaroni (installed 2012-10-14)

Time Machine:

Skip System Files: No

Mobile backups: Yes

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 498.89 GB - Disk used: 228.66 GB

Destinations:

L***e [Local] (Last used)

Total size: 966.65 GB

Total number of backups: 8

Oldest backup: 2014-12-21 14:51:13

Last backup: 2018-03-18 20:44:56

Top Processes by CPU:

Top Processes by Memory:

Top Processes by Network Use:

Top Processes by Energy Use:

Virtual Memory Information:

Clean up:

~/Library/LaunchAgents/com.lastpass.LastPassHelper.plist

REPLACE_HOME/Library/Application Support/LastPass/LastPassHelper.app/Contents/MacOS/LastPassHelper

Executable not found

~/Library/LaunchAgents/c***********************************e@m****************** *************t

/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewor k/Versions/A/Support/CSConfigDotMacCert

Executable not found

Diagnostics Information (past 7 days):

2018-04-13 20:16:39 com.apple.WebKit.WebContent CPU (3 times)

2018-04-10 07:13:37 Safari.app Crash (2 times)

End of report

No change with those suggestions.

You saw that I didn't have a problem with the new user I had created.

It's strange... I open the website (Bonesmart.org) and I click the log on. The second I click into the User Name box, I get the "Website is not secure" in my search bar (or whatever it's called). Yet I can log on with a different browser or a different user.

BTW, I lol with Etrecheck's comment my MacBook is ancient. Yes it is, in computer years. 🙂