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iPhone Alarm Goes Off During Phone Call, Locks Up Screen/Phone

I have an iPhone 7S Plus (running iOS 11.2.5 [15D60]).

This has happened on not only this newest 7S Plus of mine, but also my previous 7S Plus.


I'll be in the middle of a phone call and an alarm will go off.

Now, there are two options:

  1. If I hit the Home button, then disable/snooze the alarm from there, there is no problem.
  2. However, sometimes when I Snooze the alarm from the dropdown/pop-up screen, or press the down volume button, the alarm snoozes (and will go off again in 9 minutes), but an odd thing happens...all of the my phone's keypad goes away, and I'm left looking at my Homescreen background picture (with no icons whatsoever), or my LockScreen photo, and I can't get out of either. Also, I now no longer have the option to "Stop" the alarm when it goes off again, so I have to "Down Volume/Snooze" the alarm when it goes off every 9 minutes during the phone call, until the phone call ends. Needless to say, snoozing an alarm every 9 minutes (because you no longer have the option to turn it off, only Snooze it), during a long phone call, is very annoying. Even after the phone call has ended, I'm left looking at my HomeScreen (or LockScreen) background picture, with no buttons/icons to press, and regardless of what I press after that (volume buttons, Home button, Sleep/Wake button), I cannot get ANYWHERE on the phone. The ONLY thing that I'm allowed to do is if I hit the Home button twice in quick succession, Apple Pay will come up. Other than that, if an alarm goes off during a phone call and I disable/snooze an alarm the wrong way, I have to restart my phone after the call is over, because it won't let me do ANYTHING (other than that).


Any suggestions?

iPhone 7 Plus, iOS 11.2.5, iPhone 7S Plus

Posted on Apr 15, 2018 8:56 AM

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Question marked as Best reply

Posted on Apr 15, 2018 9:20 AM

If this also happened on your previous device I’m assuming you have restored from a BackUp, so have you tried just restoring as “new”. If you use iCloud for Notes, Calendar, Contacts, Mail, Photos etc you should be able to sync most things back, but a new setup should not allow any form of corruption back on to the device, which might be behind your issue.


Restore your iPhone, iPad, or iPod to factory settings - Apple Support


You can do this on the device itself or via iTunes, you just select “Setup as New iPhone” when the option appears, if it doesn’t work nothing is lost because you can always revert back to your old setup by restoring again but this time selecting the BackUp from either iCloud or iTunes instead.

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Question marked as Best reply

Apr 15, 2018 9:20 AM in response to jman995

If this also happened on your previous device I’m assuming you have restored from a BackUp, so have you tried just restoring as “new”. If you use iCloud for Notes, Calendar, Contacts, Mail, Photos etc you should be able to sync most things back, but a new setup should not allow any form of corruption back on to the device, which might be behind your issue.


Restore your iPhone, iPad, or iPod to factory settings - Apple Support


You can do this on the device itself or via iTunes, you just select “Setup as New iPhone” when the option appears, if it doesn’t work nothing is lost because you can always revert back to your old setup by restoring again but this time selecting the BackUp from either iCloud or iTunes instead.

iPhone Alarm Goes Off During Phone Call, Locks Up Screen/Phone

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