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i recieved an email from apple support about a payment i have made but am unsure if it is spam please help

I received an email about making a payment in the US that’s I didn’t make. I was wondering if you could help me determine if this is spam or not

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Posted on Apr 15, 2018 4:42 PM

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Posted on Apr 15, 2018 4:52 PM

That is absolutely a scam phishing attempt.

For the future, the following may also help:

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


You can use the following instructions to determine if it is a real charge, what it is for, and to report a problem: Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - Apple Support

4 replies
Question marked as Top-ranking reply

Apr 15, 2018 4:52 PM in response to vosafromauckland

That is absolutely a scam phishing attempt.

For the future, the following may also help:

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


You can use the following instructions to determine if it is a real charge, what it is for, and to report a problem: Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - Apple Support

Apr 15, 2018 5:11 PM in response to vosafromauckland

Apple will always address you by your name or the name they have on file for you and the e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more.


Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment.


reportphishing@apple.com

i recieved an email from apple support about a payment i have made but am unsure if it is spam please help

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