Payment failed! Either the connection timed out or your Apple account has an issue. Please try again later or go to the AppStore to solve your account issue

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Posted on Apr 18, 2018 10:03 PM

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Answer 1

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Community Specialist

Hello nguyễn70,

Thank you for using Apple Support Communities! I understand that you are encountering an account error on your device. I would be happy to help point you in the right direction from here.

The following support article provides some steps to take if you need to update your billing information to pay an unpaid balance:

If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store - Apple Support

If you're still receiving the error message, rule out possible connection causes following the steps here:

If you can't connect to the iTunes Store, iBooks Store, or App Store - Apple Support

If you still need help after trying those steps, contact Apple via the link below:

iTunes Store - Contact Us - Apple Support

Take care!

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