Locked out of Apple Watch

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Level 1

18 points

Locked out of Apple Watch

I’m completely locked out of my watch. It’s telling me to reset it and pair again. So i reset it and unpaired it and it’s still saying the same thing. I’ve reset again and did a hard reset (by holding the scroll circle and the power bar) and still getting the same message. How can I get back into my watch?

Posted on Apr 19, 2018 10:03 PM

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Answer 1

Branta_uk

Level 7

32,428 points

Apr 20, 2018 9:03 AM in response to Ashleymc49

Has this watch ever worked with your phone, or new device? If is was a failure of an existing connected phone and following the reset instruction didn’t help I suspect there’s a technical issue which should be checked by Apple support techs. Here we are only other low life users sharing our knowledge and experience, you need to make a Genius Bar appointment.

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Answer 2

Ashleymc49 Author

Level 1

18 points

Apr 20, 2018 11:12 AM in response to Branta_uk

I realized I was resetting the watch wrong. I didn’t have it charging while I reset it. Once I corrected the problem I was able to pair it to my phone again. Thanks for the response!

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Locked out of Apple Watch

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