i am unable to set up my Charter email on my new IPhone 8 running iOS 11.3. I have spoken with both Charter and Apple support and it still will not work. The settings match my iPad running same iOS but it still will not work on my iPhone. Email and password is correct. I have tried with WiFi on and off. I have deleted many times and also restarted the iPhone.
Are there any other new tips?
Windows Vista
Are you using Two-Factor Authentication? When you sign into your Charter email account, are you using an App-specific password rather than your Apple ID password: Using app-specific passwords - Apple Support
Best,
GB
Sorry, maybe I'm not being clear? I need to know the answers to these two questions:
1. Are you using Two-Factor Authentication for your Apple ID? (Two-factor authentication for Apple ID - Apple Support)
2. If so, have you tried using an App-specific password to sign into your mail account (Using app-specific passwords - Apple Support)
Best,
GB
Yes, it is a different password from my Apple.
It’s the same password for my charter email that I have had for a very long time. Password verication is how it tells me to set it up. Every time I try to reset it up, it tells me that the server is not responding. It’s set up the same as the iPad so I’m not sure what is different.
Sorry, I'm not clear about your answer.
Do you have Two-Factor Authentication?
If so, is the password you are using an App-specific password?
Best,
GB
It uses password verification and I’m adding the email under accounts and passwords in settings.
It uses the password for my charter email.
Thank you
This might help: Carefully check the identity of the Outgoing and Incoming Mail Servers in the Account Settings also add the correct password for each server.
Unfortunately I’ve tried that
Charter email does not eork on my new iPhone 8
