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Question: Dust in rear camera Iphone X

Here i bought an Iphone X for my friend, the second day he found dust in the rear camera which we all know that Iphone X is waterproof. Therefore, we send in the Iphone X to apple service store, the customer care told me that they will disassemble my Iphone X and swap the dust. Honestly , a brand new phone has dust inside and you gonna disassemble it and return to me. That not what i expected. I has the thought that the Iphone X is not waterproofing which dust could get into it so what it resistant actually? Does anyone face the same issue ? Please advice. This is the result from Malaysia Apple Store service center and the result from Singapore Apple store. They just trying to ignore me that made me feel suck to Apple. Foremost, it a gift to someone else it make me feel awkward when i had been told cant replace a new one!

iPhone X, iOS 11.3

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Apr 20, 2018 9:04 AM in response to nicky_ycc In response to nicky_ycc

Once you walk out of the store and open the box the device is considered "used" and the warranty now covers all manufacturing defects. The dust was probably there on day one but it just wasn't noticed or moved while viewing it. The dust is considered a manufacturing defect and therefore what was offered to you is the standard way of handling the issue. If you were not happy then you could have returned the device within the replacement period (usually 14 days).

Apr 20, 2018 9:04 AM

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Question: Dust in rear camera Iphone X