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Question: How to fix frozen black screen.

Adequately charged iPhone7 purchased July 2017 over period of 90 minutes non-use went to frozen black screen; phone was hot when problem was discovered with next attempted use; none of iPhone Manual restart procedures fix problem; charging screen does not appear when plugged in with good connector wire to AC current. How do I fix?

iPhone 7, iOS 11.3, How to fix frozen black screen?

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Apr 20, 2018 12:26 AM in response to crowchap In response to crowchap

Hi

Turn iPhone off Make sure your pc is running the latest iTunes 12.7.4

Connect lead to USB on your pc Press just the power button down on iPhone don't let go Connect lead to iPhone keep power button pressed down until pc sees iPhone Then wait for restore you may need to do this more than once Before it works.

If you still have a problem make an appointment at Apple store.

Or contact Support.apple.com.

Cheers

Brian 🇬-1F1E7;

Apr 20, 2018 12:26 AM

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Question: How to fix frozen black screen.