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Question: Developer says okay to refund - apple says no

I bought my first ever 'in app' purchase - and it was not what i was after . I contacted the developer and they said they're fine with a refund - however Apple says no. I don't have a reason why though. What to do now? thanks

MacBook Pro, Mac OS X (10.6.8)

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Apr 20, 2018 2:23 PM in response to tonigrateful In response to tonigrateful

Apple is the only one who can issue the refund and Apple said no. There isn't anything else to do. Apple has the final say in these matters.


ASC - Late 2012 Mac mini, macOS 10.13.4;  Watch, 38 mm AL, watchOS 4.3; iPad Air 2 & iPhone 7+, iOS 11.3; TV 4th Gen, tvOS 10.3;  Airport Express

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Question marked as Helpful

Apr 20, 2018 2:23 PM in response to tonigrateful In response to tonigrateful

Apple is the only one who can issue the refund and Apple said no. There isn't anything else to do. Apple has the final say in these matters.


ASC - Late 2012 Mac mini, macOS 10.13.4;  Watch, 38 mm AL, watchOS 4.3; iPad Air 2 & iPhone 7+, iOS 11.3; TV 4th Gen, tvOS 10.3;  Airport Express

Apr 20, 2018 2:23 PM

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Question: Developer says okay to refund - apple says no