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Question: Somebody changed my Payment Method


This morning I woke up to a bunch of e-mails saying my Apple ID information has been changed and that I had purchased over 400 euros worth of some kind of Chinese app. My first instinct was that this is a phishing scam, so I ignored the mails & changed my Apple ID password on my own accord, just to be sure. I didn't follow any of the links from the mail.

However, I checked my account information. To my shock, I saw that there was an unknown MasterCard number added to my Payment Method. I don't own a credit card, and have thusfar always paid for music/apps via iTunes giftcards. I don't plan on ever changing that. However, I can't seem to select "none" as my Payment Method anymore since the creditcard got added.

Also, in my Purchase History, the 400 euros worth of Chinese app-purchases are visible. So I'm just a bit confused about what's going on here. Clearly, this seems more like a hack than a phishing scam.

I've sent Apple Support an e-mail, but figured it would be good to ask other people for advise too. Is this going to be a problem for me? They haven't robbed me, I had nothing left in my Store Credit, and the creditcard isn't mine.

What should I do?

Kind regards


iPhone 5s, iOS 11.2.6

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Apr 20, 2018 6:26 AM in response to renée154 In response to renée154

For assistance with the credit card, contact iTunes Support if necessary.

Apple ID payment information - change

Apple ID without a credit card

Apple ID - If you can‘t choose None when you edit your Apple ID payment information

Scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.

iTunes Support

iTunes Support – world wide

You might consider doing a name change for your Apple ID and adding 2 Factor Authentication for stronger security.

Apple ID Name Change

What to do after you change your Apple ID or password - Apple Support I suggest doing this before you change your Apple ID or password.

Apple ID -Two-factor authentication

Two Factor Authentification availability

Apple ID - Using app-specific passwords

Apple ID - Two Step Verification App Specific Passwords

Apple ID - Two Step Verifications FAQ

Apr 20, 2018 6:26 AM

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Question: Somebody changed my Payment Method