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Question: youtube not working

won't play on my iphone 8+. videos open, but there is no play button, and they simply won’t play. doesn’t matter if I am connected to dependable Wi-Fi or not, I have tried uninstalling and reinstalling the app, nothing has helped. Phone is updated with latest software update.

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Apr 20, 2018 6:22 PM in response to BobDenby In response to BobDenby

Greetings BobDenby,

I understand playing videos with YouTube is not functioning as expected on your iPhone 8 Plus.

Although the name of the support article may be different from the behavior you're experiencing, the troubleshooting steps mentioned within would be great to take for this situation: If an app unexpectedly quits, stops responding, or won’t open

Let me know how the provided steps work for you.


Apr 20, 2018 6:22 PM

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Question: youtube not working