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Question: Personal hotspot

Hi, I have a friend that has a mac and iPhone but can not go to wifi and see her phone connect to it and it will start up personal hotspot and connect.


It does this for mine but not for her's same iCloud account on both phone and mac all up to date too.


Any ideas? or settings

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Apr 20, 2018 7:17 PM in response to Mr Leo Sir In response to Mr Leo Sir

Hey Mr Leo Sir,

If I understand correctly, your friend is trying to create a hotspot using the iPhone, but the Mac is not able to see the created Wi-Fi network. This article has some steps you can try that may be able to help.


If you can't connect to Personal Hotspot with Wi-Fi

On the device that you want to connect to, go to Settings > Personal Hotspot and make sure that it's on. Then verify the Wi-Fi password and name of the phone. Stay on this screen until you’ve connected your other device to the Wi-Fi network. Then on the device that needs to connect to Personal Hotspot, follow these steps:

  1. Check that you're using the correct Wi-Fi network. The network name should be the same as the iOS device providing Personal Hotspot. You can check the name of your iOS device in Settings > General > About.
  2. If you see a password error when you try to join Personal Hotspot, check the Wi-Fi password: On the device that provides Personal Hotspot, go to Settings > Personal Hotspot to see the Wi-Fi password.
  3. Check how many devices are using Personal Hotspot by looking in the status bar of the device that provides Personal Hotspot. Some wireless carriers limit the number of connections you can have.
  4. On the device that needs to connect to Personal Hotspot, turn Wi-Fi off and back on.

Get help with Personal Hotspot on your iPhone, iPad, or iPod touch


Thank you for using Apple Support Communities. Have a good one.

Apr 20, 2018 7:17 PM

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Question: Personal hotspot