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Question: can’t hear or speak when in call

I am using an IPhone 7 on IOS 11.3



When I answer a call or when I call someone the speaker icon is not clickable and I cannot hear the person calling me and they can’t hear me as well



I have tried restarting my IPhone, removing any accessories, turning all Bluetooth devices off, and nothing worked



Please can someone help me with my issue



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Apr 21, 2018 6:25 AM in response to salehkashmiri In response to salehkashmiri

Hi, salehkashmiri.


I see that you're having an issue with making or receiving phone calls on your iPhone 7. The Speaker is grayed out. Great job on the troubleshooting you'v tried, and I'm happy to help.


If you can‘t hear a person on a call or voicemail or if the sound isn‘t clear on your iPhone -- When you're unable to hear while on a phone call, the steps in this article can help.



If your iPhone is stuck in headphone mode -- If you raise or lower the volume on your iPhone you see "Headphones" at the top of the volume indicator, refer to this article.



Get help with the microphones on your iPhone, iPad, and iPod touch -- If the party your speaking with isn't hearing you clearly, follow the steps provided in this article.


Take care!

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Question marked as Helpful

Apr 21, 2018 6:25 AM in response to salehkashmiri In response to salehkashmiri

Hi, salehkashmiri.


I see that you're having an issue with making or receiving phone calls on your iPhone 7. The Speaker is grayed out. Great job on the troubleshooting you'v tried, and I'm happy to help.


If you can‘t hear a person on a call or voicemail or if the sound isn‘t clear on your iPhone -- When you're unable to hear while on a phone call, the steps in this article can help.



If your iPhone is stuck in headphone mode -- If you raise or lower the volume on your iPhone you see "Headphones" at the top of the volume indicator, refer to this article.



Get help with the microphones on your iPhone, iPad, and iPod touch -- If the party your speaking with isn't hearing you clearly, follow the steps provided in this article.


Take care!

Apr 21, 2018 6:25 AM

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Question: can’t hear or speak when in call