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Level 1

8 points

iPhone X issues

I recently got an iPhone X and within the first week I stared having problems sometimes I will be on an app or even the home screen and the screen will shudder move side to side and it will randomly open and close apps even rewind videos on YouTube or Netflix on its own all my software is up too date I’ve even tried a hard reset and nothing works it’s becoming really really annoying the phone isn’t even 6 weeks old it has never been dropped or damaged so don’t understand what it causing this

Posted on Apr 20, 2018 10:04 AM

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4 replies

Apr 20, 2018 12:28 PM in response to Graham14792

Make a backup, then restore like in the link from MrBill3.

Set up your phone and restore your backup data.

If the issue is still there, make a Genius Bar appt or call Apple Support for getting your phone fixed because then there must be something wrong with the screen.