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Question: Not really worried, just askin'

My photos app always tells me it's 'Paused' and 'Not connected to the internet', obviously this isn't the case because it syncs photos and edits between other devices just dandy.


I was wondering if anyone had seen this or anything like it before.

Apple TV (4th generation), tvOS 11, 2012 Mac Pro (10.13)

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Apr 20, 2018 9:46 AM in response to Winston Churchill In response to Winston Churchill

I have also not seen this message, Winston Churchill. That is an interesting observation.


Can you tell us more about your iCloud Photo Library?

How are you connected to the Internet? Is it Wi-Fi, Ethernet, or a cellular Hotspot?

Are you using third-party security software? The reason I am asking is that some OPs reported that their library will not sync over cellular hotspot, and also, that they had to disable their third-party firewall.


Is your photos library on an external drive, that may occasionally become disconnected? If a drive occasionally dismounts itself or becomes unresponsive, it may explain the pausing, but not the "Not connected to the Internet" message, but sometimes timeout errors and "not connected to the internet" may be caused by other problems.

Apr 20, 2018 9:46 AM

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Apr 22, 2018 3:52 AM in response to léonie In response to léonie

Sorry for the delay.


I don't use 3rd party security software and my library is both internal and on the start-up disk. I don't think there is anything unusual about my library or my set up, except that I have both ethernet and wifi enabled, although I have tried disabling each in turn and restarting. I can't be certain but I believe this started when the automatic pause was introduced.

Apr 22, 2018 3:52 AM

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Apr 22, 2018 4:11 AM in response to Winston Churchill In response to Winston Churchill

That is really strange. Some users reported, that the upload for them paused, if they used Ethernet to connect to the internet, but switching Wi-Fi resumed the upload. to iCloud Photos Library. When using Ethernet the VPN connection seemed to be the problem.

Apr 22, 2018 4:11 AM

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Apr 23, 2018 1:54 AM in response to léonie In response to léonie

I don't use VPN. However, I tried restarting again last night and now there is no internet message. Funny because I've tried restarting after changing settings as part of trying to troubleshoot the matter previously. I guess I'll just keep an eye on it for now.

Apr 23, 2018 1:54 AM

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Question: Not really worried, just askin'