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11 points

itunes sync freezes when reading photos

Both my iPad Pro and my iPhone 6 can't sync with iTunes 12.7.4.76. Both devices are updated, iTunes is current, I'm running Win 10 Pro 64 and it's current. I've tried syncing, rebooting and resyncing, uninstalled iTunes and reinstalled (after rebooting computer), deleted photo cache, deleted from trash, rebooted, changed cable, changed USB ports.

It hangs when it gets to the reading photos step. I've let it churn away for a couple of hours and nothing.

Any thoughts?

iPad Pro 9.7-inch WiFi, Cellular, Windows 10

Posted on Apr 20, 2018 10:47 AM

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itunes sync freezes when reading photos

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