Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Homepage has been changed without my knowledge

This has happened in the past and I've simply switched back to my previous homepage. However, when I attempted to make the change in preferences, I've noticed it's grayed out and not offering access. Any suggestion on how to evict the interloper and return my homepage of choice?

MacBook Air, iOS 10.1.1

Posted on

Reply
Question marked as Solved
Answer:
Answer:

This could happen if either adware/malware/possibly unwanted app is installed or a Profile is added to System Preferences.


1. Remove any profiles you have not installed knowingly.


Profiles

System Preferences > Profiles

Launch System Preferences. Do you see any profiles added to the pane at the bottom?

How to remove a configuration profile? https://support.apple.com/kb/PH25680?locale=en_US

User uploaded file

2. Remove Adware/Malware


Please take all these steps.


1. Use MalwareBytes for Mac to remove malware/adware.


Install guide: https://support.malwarebytes.com/docs/DOC-1817

Uninstall Guide: https://support.malwarebytes.com/docs/DOC-1190


The installer may ask you to allow it in Security & Privacy /System Preference. Allow it.


2. Disable all extensions and test.

Disable or uninstall extensions.

Section: Manage extensions: https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac

3. Choose a search engine.

Delete all text in the Smart Search field, click the magnifying glass , then choose a search engine from the list.

https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac


4. Set your Home Page. https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac

5. Restart your Mac.

6. Launch Safari holding the Shift key down.

Posted on

Page content loaded

Question marked as Solved

Apr 20, 2018 11:23 AM in response to moreyms In response to moreyms

This could happen if either adware/malware/possibly unwanted app is installed or a Profile is added to System Preferences.


1. Remove any profiles you have not installed knowingly.


Profiles

System Preferences > Profiles

Launch System Preferences. Do you see any profiles added to the pane at the bottom?

How to remove a configuration profile? https://support.apple.com/kb/PH25680?locale=en_US

User uploaded file

2. Remove Adware/Malware


Please take all these steps.


1. Use MalwareBytes for Mac to remove malware/adware.


Install guide: https://support.malwarebytes.com/docs/DOC-1817

Uninstall Guide: https://support.malwarebytes.com/docs/DOC-1190


The installer may ask you to allow it in Security & Privacy /System Preference. Allow it.


2. Disable all extensions and test.

Disable or uninstall extensions.

Section: Manage extensions: https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac

3. Choose a search engine.

Delete all text in the Smart Search field, click the magnifying glass , then choose a search engine from the list.

https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac


4. Set your Home Page. https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac

5. Restart your Mac.

6. Launch Safari holding the Shift key down.

Apr 20, 2018 11:23 AM

Reply Helpful (1)
User profile for user: moreyms

Question: Homepage has been changed without my knowledge