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Question: iMessage icon on Home

icon continues to show number of unread messages. I have read all messages. Powered off iPad. Looked at all devices that the iPad is connected to And they all show no unread messages. How can I fix this issue?

iPad Air Wi-Fi

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Apr 21, 2018 8:57 AM in response to debifrombentonville In response to debifrombentonville

Hello debifrombentonville,

Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are unable to clear the notification badge on the Messages app on your iPad, even after trying some good troubleshooting steps. If you haven't already, please make sure your iPad is up to date, as the updates contain stability fixes that can resolve issues like yours, as well as important security updates to keep your iPad safe.

Update the iOS software on your iPhone, iPad, or iPod touch

If you're still having this issue, your next step is to reinstall iOS on your device; this will help us isolate the situation further. Reinstalling iOS should not affect any of your data, but it is always a best practice to make sure you have a current backup in either iTunes or iCloud.

How to back up your iPhone, iPad, and iPod touch ​
Import photos and videos from your iPhone, iPad, or iPod touch

Once you have a current backup, follow the steps from the "If your device turns on but gets stuck during start up" section in this article:

If your iPhone, iPad, or iPod touch won't turn on

Use the “Update” option and not “Restore” and these steps will reinstall iOS. Keep in mind that these steps were written for a different issue, but they will still help us isolate the situation further.


Apr 21, 2018 8:57 AM

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Question: iMessage icon on Home