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Question: residual image

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every time I open a heavy image (10 mb or more jpg or raw) the image on the thumbnail screen remains

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Apr 21, 2018 9:24 AM in response to vincenzo115 In response to vincenzo115

Hey vincenzo115,

I understand you're having an issue with images displaying the thumbnail when opened. I'd be happy to help.

First reset the NVRAM on your computer. This step usually helps with visual anomalies such as this:

How to reset NVRAM or PRAM on your Mac

To isolate the issue, let's use the steps below:

Use safe mode to isolate issues with your Mac - Apple Support

How to test an issue in another user account on your Mac - Apple Support
Continue with the results here.
Cheers!

Apr 21, 2018 9:24 AM

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Question: residual image