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Question: Payment taken out of account but game not credited.

payment wasn't accepted on a card. I changed the card and a day later the new card was charged but the game wasn't credited with the charge. How can I get a refund?

iPhone 6 Plus, iOS 11.3

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Answer:

Visit https://reportaproblem.apple.com. Locate the item and request a refund.


tt2

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Question: Payment taken out of account but game not credited.