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Question: activation lock ipad mini?

My 3 year old ipad mini went into activation lock after powering off and then back on. The prompt is for me to enter a 6 character Apple Id ending in icloud.com. That is not my Apple id. It also asks for a password.

Entering my Apple id and password does not unlock.

I do have a 7 character iCloud email address, but this does not unlock either using my Apple id password.

How do I recover the use of my iPad mini. It is a one owner, not used, and has worked well until now.

I don't know what to try next, or where to go with help.

It looks like this has been a relatively common problem, but I don't see solutions. Any ideas as to what to try next?

Thanks!

iPad Mini Wi-Fi

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Question marked as Helpful

May 2, 2018 8:12 PM in response to murray291 In response to murray291

contact Apple ID Support. They will probably want proof of ownership.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option.


Apple Support using Twitter

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Apr 29, 2018 10:02 PM in response to ChrisJ4203 In response to ChrisJ4203

This might be helpful. I received the ipad mini as a Christmas gift over 3 years ago.

I don't have a receipt (gift).

There is no Apple store in my community, and I don't know where the closest is located, although I should be able to find that.

Apr 29, 2018 10:02 PM

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Apr 29, 2018 10:06 PM in response to murray291 In response to murray291

This is not a reply, just added info to the above.

The closest Apple store is 550 km away. That is just not practical.

There must be other ways to solve this problem.

Apr 29, 2018 10:06 PM

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Question marked as Helpful

May 2, 2018 8:12 PM in response to murray291 In response to murray291

contact Apple ID Support. They will probably want proof of ownership.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option.


Apple Support using Twitter

May 2, 2018 8:12 PM

Reply Helpful (1)
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Question: activation lock ipad mini?