Question: activation lock ipad mini?
My 3 year old ipad mini went into activation lock after powering off and then back on. The prompt is for me to enter a 6 character Apple Id ending in icloud.com. That is not my Apple id. It also asks for a password.
Entering my Apple id and password does not unlock.
I do have a 7 character iCloud email address, but this does not unlock either using my Apple id password.
How do I recover the use of my iPad mini. It is a one owner, not used, and has worked well until now.
I don't know what to try next, or where to go with help.
It looks like this has been a relatively common problem, but I don't see solutions. Any ideas as to what to try next?
iPad Mini Wi-Fi