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activation lock ipad mini?

My 3 year old ipad mini went into activation lock after powering off and then back on. The prompt is for me to enter a 6 character Apple Id ending in icloud.com. That is not my Apple id. It also asks for a password.

Entering my Apple id and password does not unlock.

I do have a 7 character iCloud email address, but this does not unlock either using my Apple id password.

How do I recover the use of my iPad mini. It is a one owner, not used, and has worked well until now.

I don't know what to try next, or where to go with help.

It looks like this has been a relatively common problem, but I don't see solutions. Any ideas as to what to try next?

Thanks!

iPad Mini Wi-Fi

Posted on Apr 20, 2018 2:19 PM

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Posted on May 2, 2018 8:12 PM

contact Apple ID Support. They will probably want proof of ownership.


Apple ID Support


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Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option.


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activation lock ipad mini?

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