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Question: no sound during call , speaker icon grayed out , can't perform facetime

hi all

i have problems with my iphone 7.i can't hear any sound during call and speaker icon grayed out , can't perform facetime ( connecting and ended immedietly when another side pickup my call ) , voice memo grayed out ( can't do anything ) , not detect headphone .but speaker phone working when playing music.can anybody help me?

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User profile for user: paoscar34

Question: no sound during call , speaker icon grayed out , can't perform facetime