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Question: FaceTime and and messages keeps saying to check my internet connection, when I am signing in, but my internet is perfectly fine

FaceTime and and messages keeps saying to check my internet connection, when I am signing in, but my internet is perfectly fine, and I don't know what to do

iMac

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Apr 20, 2018 8:52 PM in response to laurajessie In response to laurajessie

Try setting up another admin user account to see if the same problem continues. Also try the Safe Mode.


Isolating an issue by using another user account


Safe Mode - About


Safe Mode Startup – El Capitan. also Sierra


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Apr 20, 2018 8:52 PM

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Question: FaceTime and and messages keeps saying to check my internet connection, when I am signing in, but my internet is perfectly fine