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Question: Forget cloud ID pass and locked,email locked also

Forget cloud ID pass and locked,email locked also.pls help support.my iphone 6 plus gold color

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The phone is on the activation lock screen ? Have you tried contacting Support and seeing if they can reset its password : Contact Apple for help with Apple ID account security ?


Or, and if you were the original purchaser of the phone (i.e. it wasn’t bought used), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

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Apr 21, 2018 12:26 AM in response to nhi35 In response to nhi35

The phone is on the activation lock screen ? Have you tried contacting Support and seeing if they can reset its password : Contact Apple for help with Apple ID account security ?


Or, and if you were the original purchaser of the phone (i.e. it wasn’t bought used), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

Apr 21, 2018 12:26 AM

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Question: Forget cloud ID pass and locked,email locked also