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Question: Swollen battery early-2015 13-inch MacBook Pro Retina

I noticed that my early-2015 13-inch MacBook Pro Retina was unstable on my desk in the past few months. I didn't think anything about it until the lid wasn't closing flush. Yesterday I saw that Apple announced a replacement program for swollen batteries in 2016 MacBook Pro's without touch bar. I never thought that my issue could be a swollen battery, so I immediately took my MacBook to an Apple Service Center and they confirmed that my issue is a swollen battery. I left it with them for repair and will get it back in 7-10 days with a hefty repair bill and a distorted case. I never thought that Apple batteries would be so badly made that they would swell and distort the case!



Are other people having this problem with this model? Any ideas about getting Apple to extend their battery replacement program to this model?

MacBook Pro (Retina, 13-inch,Early 2015), macOS High Sierra (10.13.4), null

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May 9, 2018 1:56 PM in response to Kappy In response to Kappy

Thanks for the quick response. I should have mentioned that I live in Bangkok and Apple doesn't operate owned stores here therefore, no Genius Bars. Apple uses authorized service centers and I bought the Mac from the online Thailand Apple Store. I already brought the Mac to an authorized service center that I've used before where they confirmed that the battery was swollen. They suggested that I contact Apple directly but, since the Mac is out of warranty, I can't find any way to contact Apple directly other than via their feedback website. That site wasn't intended for hardware issues but I tried it anyway. I'm really looking for a way to contact Apple about this.
[Edited by Host]

May 9, 2018 1:56 PM

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Apr 20, 2018 10:32 PM in response to brianj114 In response to brianj114

You can contact Apple Support: Contact Apple for support and service - Apple Support. It doesn't have to be under warranty for you to contact Apple to ask a question.


Best,


GB

Apr 20, 2018 10:32 PM

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Apr 21, 2018 11:01 AM in response to brianj114 In response to brianj114

The link I provided has a phone number for Thailand. You don't need a serial number to call that number. Everyone is eligible to ask a question. Try calling the number. You have nothing to lose. No one is going to charge you anything without informing you first and getting your permission.


Best,


GB

Apr 21, 2018 11:01 AM

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May 11, 2018 6:58 AM in response to gail from maine In response to gail from maine

I spoke to 2 people at the Apple Support number. The second was product specialist, Austin, an incredibly unhelpful individual. I got a lecture from Austin on the unstable nature of lithium ion batteries (as if the Samsung debacle didn't explain that clearly enough) and that my problem was not through any Apple defect. He "offered" me the option of taking the Mac in for paid service; doubly annoying since I told him that I already took it in for paid service. He did not offer any avenue for raising this issue as a manufacturers defect within Apple. So I'm back to my only option being writing and email to *** and being ignored like the millions of out of warranty future ex-Apple customers.

[Email Edited by Host]

Any other suggestions would be welcome.

May 11, 2018 6:58 AM

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Apr 22, 2018 9:49 PM in response to brianj114 In response to brianj114

Sorry, but I'm all out. We are just users like you, so we don't have any special insights. I would call the number back and see if you can get someone who is more helpful. On the other hand, your Mac is three years old, no one has any way to know what various conditions it has been in, so it may simply be that there aren't a lot of other options. I have a 2011 Macbook Air, and 2 or 3 years ago I had to take it in to have my battery replaced. No swelling or anything, just a warning from my Mac that it needed to be replaced. It wasn't free. To me, it was just the cost of doing business....life isn't always fair.


Best of luck,


GB

Apr 22, 2018 9:49 PM

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Question: Swollen battery early-2015 13-inch MacBook Pro Retina