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Question: Why does my card keep declining? Its rediculous

My card, always gets declined when i try to;

- get new FREE apps

- update my apps (including the FREE ones)

It does this, even when i have money in my account. Its ridiculous and needs to be fixed. I understand for purchases that involve money, but seriously??? I cant update my apps half the time and cant even get FREE apps!!! FREEEEE.


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Apr 21, 2018 8:03 AM in response to terese35 In response to terese35

You don't have to have a payment method on file for downloading free content or updates, but if you do have one it must be valid for your region, have funds, and be able to accept test charges from the iTunes Store.

There are normally some hoops you can jump through as you create your iTunes account that workaround the need for a payment card or bank account, otherwise once the account is set up the iTunes Store may still expect you to provide one, even if you are obtaining free content or updates, which you can later remove. If you don't have or want to use a credit/debit card at this time you can try this method using iTunes on a computer...

  1. Sign out of the iTunes Store from the Store/Account item on the menu bar
  2. Go to Music > iTunes Store home page
  3. Go to Quick Links > Redeem
  4. Sign in with your Apple ID
  5. Go through the screens, accepting the EULA, etc. You should arrive at a Review Payment screen where one of the options is None - select this and continue. You shouldn't actually need to redeem a new voucher/card.

It is worth noting that one of the functions of the registration is to prove you have a valid billing address in the region whose store you are trying to use. You might also have difficulty selecting None as an option if you have any active subscriptions (see View, change, or cancel your subscriptions - Apple Support), an outstanding debit balance to the iTunes Store, there are unreleased authorization holds on the card (see About payment card authorization holds in the iTunes Store - Apple Support) or you are trying to switch to one regional store while being in a different region. See also If you can't choose None when you edit your Apple ID payment information - Apple Support and Payment methods that you can use in the iTunes Store, App Store, and iBooks Store - Apple Support.


Apr 21, 2018 8:03 AM

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Apr 21, 2018 11:28 AM in response to turingtest2 In response to turingtest2

Hello. I followed the steps you gave and got to the redeem part and it just said “redeem code” and “redeem using camera”. I know this sounds stupid but could you explain the steps more simply and what the requirements are to do it. Thanks!

Apr 21, 2018 11:28 AM

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Apr 21, 2018 11:51 AM in response to tsuhgi_ In response to tsuhgi_

Ah, now there's a thing. I cannot remember exactly how long it is since I last checked but it seems that review payment method screen isn't coming up after step 4 any more. First I get a two step challenge for the ID I'm testing with, and after that I get asked for a redemption code without the payment method section. I don't have a current payment method on file for this account to switch away from, but it looks like this advice may not be valid any more. Apologies.


Apr 21, 2018 11:51 AM

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Question: Why does my card keep declining? Its rediculous