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Question:

Question: iCloud Drive not syncing on my Mac

Hi folks,


as the Apple Support wasn't able to help me even after 1 month of bouncing forth and back, I like to check with you whether somebody came across a new solution to iCloud Drive synchronization issues on the Mac.


My problem: Suddenly, files were not synced on the Mac anymore. Sync between iPhone, iPad and iCloud.com works like a charm. But all new/changed files were not downloaded/changed on my MacBook in Finder and changes from the MacBook were not uploaded. Apps like Good Notes, which also use iCloud Drive, can't sync.


Here is what I tried so far:


* Enable/disable iCloud Drive in System Prefs

* Sign in and off of iCloud

* Granting my user account administrator permissions
* Using Wifi and Ethernet as well as iPhone Bluetooth connection for internet connection

* Many restarts of my Mac

* Sign off iCloud, create a new user account, sign in iCloud there

* Reinstall macOS

* Many calls with Apple

* Finally, a reset of my iCloud Drive by Apple Engineering team

* Again, creating a new user account

* Deleted ~/Library/Application Support/CloudDocs folder, killed processes cloudd and bird

* (many other steps I don't recall at the moment)


Console logs show many warnings, like "TIC Read Status [9:0x7f8b598527d0]: 1:57" from the cloudd process and sandboxd's warning as shown below.


Any advanced tips and tricks?


Best regards


Chris


Sandbox: fseventsd(50) System Policy: deny(1) file-read-metadata /private/var/folders/yp/c3nmx2kj1q9bd5bc3ypb8d4c0000gn/0/com.apple.nsurlsession d/E8C9768780A371F36651AB699D884E881706B377/7B581515F1E16E2BC1C4B05B0C9E78AECD992 D6D/tasks.plist

Violation: System Policy: deny(1) file-read-metadata /private/var/folders/yp/c3nmx2kj1q9bd5bc3ypb8d4c0000gn/0/com.apple.nsurlsession d/E8C9768780A371F36651AB699D884E881706B377/7B581515F1E16E2BC1C4B05B0C9E78AECD992 D6D/tasks.plist

Process: fseventsd [50]

Path: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/FSEvent s.framework/Versions/A/Support/fseventsd

Load Address: 0x10ea93000

Identifier: fseventsd

Version: ??? (???)

Code Type: x86_64 (Native)

Parent Process: launchd [1]

Responsible: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/FSEvent s.framework/Versions/A/Support/fseventsd [50]

User ID: 0


Date/Time: 2018-04-21 12:05:23.146 GMT+2

OS Version: Mac OS X 10.13.4 (17E199)

Report Version: 8



MetaData: {"platform-binary":true,"uid":501,"path":"\/private\/var\/folders\/yp\/c3nmx2kj 1q9bd5bc3ypb8d4c0000gn\/0\/com.apple.nsurlsessiond\/E8C9768780A371F36651AB699D88 4E881706B377\/7B581515F1E16E2BC1C4B05B0C9E78AECD992D6D\/tasks.plist","profile-fl ags":0,"build":"Mac OS X 10.13.4 (17E199)","summary":"deny(1) file-read-metadata \/private\/var\/folders\/yp\/c3nmx2kj1q9bd5bc3ypb8d4c0000gn\/0\/com.apple.nsurl sessiond\/E8C9768780A371F36651AB699D884E881706B377\/7B581515F1E16E2BC1C4B05B0C9E 78AECD992D6D\/tasks.plist","rdev":0,"platform-policy":true,"rootless-flags":128, "flags":21,"primary-filter-value":"\/private\/var\/folders\/yp\/c3nmx2kj1q9bd5bc 3ypb8d4c0000gn\/0\/com.apple.nsurlsessiond\/E8C9768780A371F36651AB699D884E881706 B377\/7B581515F1E16E2BC1C4B05B0C9E78AECD992D6D\/tasks.plist","rootless-class":"c om.apple.rootless.storage.nsurlsessiond","pid":50,"process-path":"\/System\/Libr ary\/Frameworks\/CoreServices.framework\/Versions\/A\/Frameworks\/FSEvents.frame work\/Versions\/A\/Support\/fseventsd","operation":"file-read-metadata","normali zed_target":["private","var","folders","yp","c3nmx2kj1q9bd5bc3ypb8d4c0000gn","0" ,"com.apple.nsurlsessiond","E8C9768780A371F36651AB699D884E881706B377","7B581515F 1E16E2BC1C4B05B0C9E78AECD992D6D","tasks.plist"],"process":"fseventsd","signing-i d":"com.apple.fseventsd","hardware":"Mac","vnode-type":"REGULAR-FILE","errno":1, "primary-filter":"path","profile":"platform","action":"deny","platform_binary":" yes","target":"\/private\/var\/folders\/yp\/c3nmx2kj1q9bd5bc3ypb8d4c0000gn\/0\/c om.apple.nsurlsessiond\/E8C9768780A371F36651AB699D884E881706B377\/7B581515F1E16E 2BC1C4B05B0C9E78AECD992D6D\/tasks.plist"}


Thread 0 (id: 627):

0 libsystem_kernel.dylib 0x00007fff5ced920a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff5ced8f64 mach_msg_server + 369

2 fseventsd 0x000000010ea94bb6

3 libdyld.dylib 0x00007fff5cd92015 start + 1

4 fseventsd 0x0000000000000001


Thread 1 (id: 672):

0 libsystem_kernel.dylib 0x00007fff5cee2a1e __psynch_cvwait + 10

1 fseventsd 0x000000010ea9f343

2 fseventsd 0x000000010ea9f7a5

3 libsystem_pthread.dylib 0x00007fff5d0aa661 _pthread_body + 340

4 libsystem_pthread.dylib 0x00007fff5d0aa50d _pthread_body + 0

5 libsystem_pthread.dylib 0x00007fff5d0a9bf9 thread_start + 13


Thread 2 (id: 675):

0 libsystem_kernel.dylib 0x00007fff5cee3292 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff5d0a9be9 start_wqthread + 13

2 0x0000000105572b80


Thread 3 (id: 697):

0 libsystem_kernel.dylib 0x00007fff5ced920a mach_msg_trap + 10

1 CoreFoundation 0x00007fff34a797d5 __CFRunLoopServiceMachPort + 341

2 CoreFoundation 0x00007fff34a78b27 __CFRunLoopRun + 1783

3 CoreFoundation 0x00007fff34a781a3 CFRunLoopRunSpecific + 483

4 CoreFoundation 0x00007fff34ab6c33 CFRunLoopRun + 99

5 fseventsd 0x000000010ea96d7f

6 libsystem_pthread.dylib 0x00007fff5d0aa661 _pthread_body + 340

7 libsystem_pthread.dylib 0x00007fff5d0aa50d _pthread_body + 0

8 libsystem_pthread.dylib 0x00007fff5d0a9bf9 thread_start + 13


Thread 4 (id: 698):

0 libsystem_kernel.dylib 0x00007fff5cee414a read + 10

1 libsystem_pthread.dylib 0x00007fff5d0aa661 _pthread_body + 340

2 libsystem_pthread.dylib 0x00007fff5d0aa50d _pthread_body + 0

3 libsystem_pthread.dylib 0x00007fff5d0a9bf9 thread_start + 13


Thread 5 (id: 699):

0 libsystem_kernel.dylib 0x00007fff5cee2a1e __psynch_cvwait + 10

1 fseventsd 0x000000010ea9b855

2 libsystem_pthread.dylib 0x00007fff5d0aa661 _pthread_body + 340

3 libsystem_pthread.dylib 0x00007fff5d0aa50d _pthread_body + 0

4 libsystem_pthread.dylib 0x00007fff5d0a9bf9 thread_start + 13


Thread 6 (id: 61949):

0 libsystem_kernel.dylib 0x00007fff5cee2a1e __psynch_cvwait + 10

1 fseventsd 0x000000010ea9b89f

2 libsystem_pthread.dylib 0x00007fff5d0aa661 _pthread_body + 340

3 libsystem_pthread.dylib 0x00007fff5d0aa50d _pthread_body + 0

4 libsystem_pthread.dylib 0x00007fff5d0a9bf9 thread_start + 13


Thread 7 (id: 61951):

0 libsystem_kernel.dylib 0x00007fff5cee2a1e __psynch_cvwait + 10

1 fseventsd 0x000000010ea9b89f

2 libsystem_pthread.dylib 0x00007fff5d0aa661 _pthread_body + 340

3 libsystem_pthread.dylib 0x00007fff5d0aa50d _pthread_body + 0

4 libsystem_pthread.dylib 0x00007fff5d0a9bf9 thread_start + 13


Thread 8 (id: 61952):

0 libsystem_kernel.dylib 0x00007fff5cee2a1e __psynch_cvwait + 10

1 fseventsd 0x000000010ea9b89f

2 libsystem_pthread.dylib 0x00007fff5d0aa661 _pthread_body + 340

3 libsystem_pthread.dylib 0x00007fff5d0aa50d _pthread_body + 0

4 libsystem_pthread.dylib 0x00007fff5d0a9bf9 thread_start + 13


Thread 9 (id: 62045):

0 libsystem_kernel.dylib 0x00007fff5cee3cfa lstat$INODE64 + 10

1 libsystem_pthread.dylib 0x00007fff5d0aa661 _pthread_body + 340

2 libsystem_pthread.dylib 0x00007fff5d0aa50d _pthread_body + 0

3 libsystem_pthread.dylib 0x00007fff5d0a9bf9 thread_start + 13


Binary Images:

0x10ea93000 - 0x10eaa3fff fseventsd (1239.50.1) <357b06be-3f03-37a6-8569-4a06ed093172> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/FSEvent s.framework/Versions/A/Support/fseventsd

0x7fff349f3000 - 0x7fff34e94fef com.apple.CoreFoundation (6.9 - 1452.23) <945e5c0a-86c5-336e-a64f-5bf06e78985a> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x7fff5cd91000 - 0x7fff5cdaeff7 libdyld.dylib (551.3) <cf59a5a5-288b-30e6-bd42-9056b4e4139a> /usr/lib/system/libdyld.dylib

0x7fff5cec6000 - 0x7fff5ceecff7 libsystem_kernel.dylib (4570.51.1) <5caab092-02cc-3a37-9d5f-c4ad1083ab96> /usr/lib/system/libsystem_kernel.dylib

0x7fff5d0a7000 - 0x7fff5d0b2fff libsystem_pthread.dylib (301.50.1) <0e51ccba-91f2-34e1-bf2a-feefd3d321e4> /usr/lib/system/libsystem_pthread.dylib

MacBook Pro (Retina, 13-inch,Early 2015), macOS High Sierra (10.13.4)

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Apr 21, 2018 10:39 AM in response to Hinshel In response to Hinshel

Try running this program in your normal user account, then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown. You can run the report for free at least once, but if you run it several times, at some point it will ask you to pay a license fee.

Etrecheck – System Information

Apr 21, 2018 10:39 AM

Reply Helpful

Apr 22, 2018 7:11 AM in response to Eric Root In response to Eric Root

EtreCheck version: 4.2.1 (4C020)

Report generated: 2018-04-22 16:03:53

Download EtreCheck from https://etrecheck.com

Runtime: 3:27

Performance: Good


Problem: Other problem


Major Issues:

Anything that appears on this list needs immediate attention.


Kernel panics- This system has experienced kernel panics. This could be a sign of hardware failure.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Small backup drive- Time Machine backup drive is too small.

32-bit Apps- This machine has 32-bits apps that may have problems in the future.


Hardware Information:

MacBook Pro (Retina, 13-inch, Early 2015)

MacBook Pro Model: MacBookPro12,1

1 2,9 GHz Intel Core i5 (i5-5287U) CPU: 2-core

16 GB RAMNot upgradeable

BANK 0/DIMM0 - 8 GB DDR3 1867 ok

BANK 1/DIMM0 - 8 GB DDR3 1867 ok

Battery: Health = Normal - Cycle count = 192


Video Information:

Intel Iris Graphics 6100 - VRAM: 1536 MB

LG ULTRAWIDE 3440 x 1440 @ 60 Hz


Drives:

disk0 - APPLE SSD SM0512G 500.28 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x4 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 () 381.00 GB

disk1s1 - Macintosh HD (APFS) 381.00 GB (199.79 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] 381.00 GB (53 MB used)

disk1s3 - Recovery (APFS) [Recovery] 381.00 GB (1.03 GB used)

disk1s4 - VM (APFS) [APFS VM] 381.00 GB (1.07 GB used)

disk0s3 - B******P (NTFS) 119.07 GB


disk3 - Western Digital My Passport 25EA 4.00 TB

External USB 5 Gbit/s

disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk3s2 () [Core Storage Container] 2.00 TB

disk4 - M******D (Journaled HFS+) 2.00 TB

disk3s3 - B*******X (Journaled HFS+) [Recovery] 134 MB

disk3s4 () [Core Storage Container] 2.00 TB

disk5 - T*******D (Journaled HFS+) 2.00 TB

disk3s5 - B*******X (Journaled HFS+) [Recovery] 134 MB


Mounted Volumes:

disk0s3 - B******P 119.07 GB (53.78 GB free)

NTFS

Mount point: /Volumes/B******P


disk1s1 - Macintosh HD 381.00 GB (178.91 GB free)

APFS

Mount point: /

Encrypted


disk1s4 - VM [APFS VM] 381.00 GB (178.91 GB free)

APFS

Mount point: /private/var/vm


disk2s2 - T******************s 2.68 TB (1.61 TB free)

Case-Sensitive Journaled HFS+

Mount point: /Volumes/T******************s


disk4 - M******D 2.00 TB (361.78 GB free)

Journaled HFS+

Mount point: /Volumes/M******D

Encrypted


disk5 - T*******D 2.00 TB (96.88 GB free)

Journaled HFS+

Mount point: /Volumes/T*******D

Encrypted


Network:

Interface en3: Thunderbolt Ethernet

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 1.39 GB available


System Software:

macOS High Sierra 10.13.4 (17E199)

Time since boot: About a day

System Load: 2.26 (1 min ago) 1.81 (5 min ago) 1.69 (15 min ago)


Security:

System Status
Gatekeeper Mac App Store and identified developers
System Integrity Protection Enabled


32-bit Applications:

36 32-bit apps


System Launch Agents:

[Not Loaded] 9 Apple tasks
[Loaded] 153 Apple tasks
[Running] 130 Apple tasks
[Other] One Apple task


System Launch Daemons:

[Not Loaded] 37 Apple tasks
[Loaded] 170 Apple tasks
[Running] 128 Apple tasks


Launch Agents:

[Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-03-11)
[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-04-11)
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-03-15)


Launch Daemons:

[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-04-11)
[Running] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2018-03-11)
[Loaded] com.bjango.istatmenus.installerhelper.plist (Bjango Pty Ltd - installed 2018-03-12)
[Loaded] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2018-03-11)
[Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-03-15)
[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-03-12)
[Running] com.bjango.istatmenus.daemon.plist (Bjango Pty Ltd - installed 2018-03-12)


User Launch Agents:

[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-04-06)
[Running] com.bjango.istatmenus.agent.plist (Bjango Pty Ltd - installed 2018-03-12)
[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-04-13)
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-03-16)
[Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2018-03-11)
[Running] com.bjango.istatmenus.status.plist (Bjango Pty Ltd - installed 2018-03-12)


User Login Items:

iTunesHelper Programm (Apple - installed 2018-03-30)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Programm (Dropbox, Inc.

(/Applications/Dropbox.app)

CCC User Agent Programm (Bombich Software, Inc. - installed 2018-03-11)

(/Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)

Moom Programm (Mac App Store

(/Applications/Moom.app)

HR22V4547K.de.lgerckens.Tyme2LoginItem SMLoginItem (Mac App Store - installed 2018-04-17)

(/Applications/Tyme2.app/Contents/Library/LoginItems/HR22V4547K.de.lgerckens.Tym e2LoginItem.app)


Internet Plug-ins:

AdobeAAMDetect: 3.0.0.0 (installed 2018-03-11)

QuickTime Plugin: 7.7.3 (installed 2018-03-30)


Safari Extensions:

Adblock Plus.safariextz - Eyeo GmbH - https://adblockplus.org/(installed 2018-03-14)
Evernote Web Clipper.safariextz - Evernote Corp. - http://evernote.com(installed 2018-03-12)


Time Machine:

Skip System Files: No

Mobile backups:

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 381.00 GB - Disk used: 202.09 GB

T*******D: Disk size: 2.00 TB - Disk used: 1.90 TB

M******D: Disk size: 2.00 TB - Disk used: 1.64 TB

Destinations:

b*******t [Network] (Last used)

Total size: 2.68 TB

Total number of backups: 27

Oldest backup: 2018-04-04 19:14:58

Last backup: 2018-04-22 11:41:38


Top Processes by CPU:

Process (count) Source % of CPU
kernel_task Apple 25
diskimages-helper Apple 13
backupd Apple 9
WindowServer Apple 8
Adobe CEF Helper (2) Adobe Systems, Inc. 1


Top Processes by Memory:

Process (count) Source RAM usage
kernel_task Apple 1.28 GB
com.apple.WebKit.WebContent (4) Apple 826 MB
mdworker (23) Apple 704 MB
Safari Apple 655 MB
softwareupdated Apple 644 MB


Top Processes by Network Use:

Process Source Input Output
kernel_task Apple 3.12 GB 17.90 GB
Dropbox Dropbox, Inc. 19 MB 2 MB
mDNSResponder Apple 8 MB 969 KB
Safari Apple 272 KB 17 KB
netbiosd Apple 203 KB 21 KB


Top Processes by Energy Use:

Process (count) Source Energy usage (0-100)
diskimages-helper Apple 3
WindowServer Apple 3
backupd Apple 1
Adobe CEF Helper (2) Adobe Systems, Inc. 0
launchd Apple 0


Virtual Memory Information:

Available RAM 7.16 GB
Free RAM 468 MB
Used RAM 8.84 GB
Cached files 6.70 GB
Swap Used 0 B


Diagnostics Information (past 7 days):

2018-04-21 15:05:45 fileproviderd Crash (once)

2018-04-18 09:35:34 Xcode.app Crash (2 times)

*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'UNREACHABLE: encountered an app extension version conflict error, terminating the existing extension and retrying (com.apple.FileProvider.LocalStorage)...'

terminating with uncaught exception of type NSException

abort() called

CoreSimulator 518.19 - Device: iPhone SE - Runtime: iOS 11.3 (15E217) - DeviceType: iPhone SE

2018-04-08 17:48:47 Kernel Panic (2 times)


End of report

Apr 22, 2018 7:11 AM

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User profile for user: Hinshel

Question: iCloud Drive not syncing on my Mac