Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Unknown person signed into my account and added themself as a family device. I don't have an apple device anymore either.

I got an email today from apple saying that my id had been signed into a unrecognized device and that someone had been added into my family and made a purchase with a credit card. All this have been unauthorized abd without permission from me, I also no longer have any apple devices.

Posted on

Reply
Question marked as Apple Recommended
Answer:
Answer:

Are you sure the message is legitimate? Does it contain a link for you to sign in somewhere? It may be a scam.



Apple will always address you by your name or the name they have on file for you and the e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams



Identifying legitimate emails from the iTunes Store



Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment.


reportphishing@apple.com


there is a contact link.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If the initial contact can’t help you, ask them to have someone who can help contact you. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.


Apple Support using Twitter



Or fill out and submit this form.


Apple ID is locked or disabled

Posted on

Page content loaded

Question marked as Apple Recommended

Apr 21, 2018 10:05 AM in response to chloem1997 In response to chloem1997

Are you sure the message is legitimate? Does it contain a link for you to sign in somewhere? It may be a scam.



Apple will always address you by your name or the name they have on file for you and the e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams



Identifying legitimate emails from the iTunes Store



Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment.


reportphishing@apple.com


there is a contact link.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If the initial contact can’t help you, ask them to have someone who can help contact you. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.


Apple Support using Twitter



Or fill out and submit this form.


Apple ID is locked or disabled

Apr 21, 2018 10:05 AM

Reply Helpful (1)
User profile for user: chloem1997

Question: Unknown person signed into my account and added themself as a family device. I don't have an apple device anymore either.