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Question: Word crashes on opening

Looks like there is corrupt document that crashes word (2011) on opening

Trashed the .plist file and the file in the office/startup + replaced all other word pref files

but still word crashes. Can't make it stop opening previous documents either.


If I open a session as a "guest" then Word works fine

Any ideas ? Thanks

MacBook Pro, macOS High Sierra (10.13.3)

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Apr 21, 2018 9:02 AM in response to 007Charlie In response to 007Charlie

What OS version are you using? Your profile shows 10.13, but you posted in the Yosemite community. If you will post which one is correct, someone can ask the hosts to relocate your post if necessary.


If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once. Please post if this worked or not.


Safe Mode - About


Safe Mode - Yosemite



Safe Mode - About


Safe Mode Startup – El Capitan. also Sierra


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. You can run the report for free at least once, but if you run it several times, at some point it will ask you to pay a license fee.

Etrecheck – System Information

Apr 21, 2018 9:02 AM

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Apr 21, 2018 9:34 AM in response to Eric Root In response to Eric Root

Thanks for our reply

Running High Sierra 10.13.4 - forgot to update version

Tried the safe mode with same results

Just installed Word 15.21 and it works fine

would nevertheless like to solve the Word 2011 issue

since i much prefer that version of word

Apr 21, 2018 9:34 AM

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Question: Word crashes on opening