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Question: Mac OS el Capitan difficulty

I have just purchased a second hand MacBook pro and when u try to reinstall Mac OS x el Capitan I keep getting the apple id has not yet been used with the app store error message. Please advise

I am a newbie to Mac.

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Apr 21, 2018 8:30 AM in response to adamferreira068 In response to adamferreira068

Did the previous owner follow these instructions to set the Mac back to factory settings?

What to do before you sell or give away your Mac - Apple Support

If not, you will need to do this or else you will be tied to the previous owner's Apple ID, which means you will not be able to update or purchase software. Step 6 is the only step you need to perform.

Apr 21, 2018 8:30 AM

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Apr 21, 2018 8:33 AM in response to adamferreira068 In response to adamferreira068

If you never downloaded El Capitan using your Apple ID, you won't be able to download it in the Recovery Partition.


I suggest you reboot normally, log into the App Store, and download El Capitan using the link below. Then make a bootable USB drive, which you can do using these 2 programs or Apple's instructions. Once you have that, boot off the USB drive and accomplish the steps in the 3rd link. Then reinstall the OS.


You can try to download it at the link below. If it won't let you, then your only options are to upgrade to Sierra/High Sierra or find an older computer where you can download it using your Apple ID.


El Capitan





Bootable USB Flash Drive – Diskmaker X Disk Creator oruse Apple’s method Create a bootable installer for OS

Selling old Mac (4)

Apr 21, 2018 8:33 AM

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Question: Mac OS el Capitan difficulty