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Question: apple id

hello, my name is kevin.

my friend has an iphone 6 but she had a problem with icloud and now she tries to enter to recover her information, but she´s no longer has the phone number she had when she created her apple id.

What can she do?


iPhone 6, iOS 11.3

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Apr 21, 2018 8:39 AM in response to kesm20 In response to kesm20

Is she trying to get a verification code? If that isn't the problem, would you be more specific about what she has done so far?

Apple ID - Get a verification code and sign in with two-factor authentication

If necessary, there is a contact link.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If the initial contact can’t help you, ask them to have someone who can help contact you. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.

Apple Support using Twitter

Or fill out and submit this form.

Apr 21, 2018 8:39 AM

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Apr 21, 2018 8:51 AM in response to kesm20 In response to kesm20

Did you try the steps in the first article I posted a link for? The 2nd line of my last post is a link to an article that suggests ways to get a code. Click on the link to read the article. If that doesn't work, use the other links to contact Apple ID Support.

Apr 21, 2018 8:51 AM

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Question: apple id