Thanks, I wasn't aware of Etrecheck.
Next is the report.
Do you have suggestions for the next steps ?
EtreCheck version: 4.2.1 (4C020)
Report generated: 2018-04-21 13:33:40
Download EtreCheck from https://etrecheck.com
Runtime: 3:56
Performance: Good
Problem: Apps are crashing
Description:
Photos keeps crashing
Major Issues:
Anything that appears on this list needs immediate attention.
Heavy CPU usage - Some processes are using an unusually high amount of CPU.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Heavy RAM usage - This machine is using a large amount of RAM.
Apps crashing - There have been numerous app crashes.
Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Hardware Information:
MacBook Pro (Retina, 13-inch, Early 2015)
MacBook Pro Model: MacBookPro12,1
1 3.1 GHz Intel Core i7 (i7-5557U) CPU: 2-core
16 GB RAM Not upgradeable
BANK 0/DIMM0 - 8 GB DDR3 1867 ok
BANK 1/DIMM0 - 8 GB DDR3 1867 ok
Battery: Health = Normal - Cycle count = 466
Video Information:
Intel Iris Graphics 6100 - VRAM: 1536 MB
Color LCD
Drives:
disk0 - APPLE SSD SM1024G 1.00 TB (Solid State - TRIM: Yes)
Internal PCI 5.0 GT/s x4 Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 () 1.00 TB
disk1s1 - Macintosh HD (APFS) 1.00 TB (453.17 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] 1.00 TB (20 MB used)
disk1s3 - Recovery (APFS) [Recovery] 1.00 TB (518 MB used)
disk1s4 - VM (APFS) [APFS VM] 1.00 TB (3.22 GB used)
Mounted Volumes:
disk1s1 - Macintosh HD 1.00 TB (543.21 GB free)
APFS
Mount point: /
disk1s4 - VM [APFS VM] 1.00 TB (543.21 GB free)
APFS
Mount point: /private/var/vm
disk2s2 - T******************s 2.00 TB (575.15 GB free)
Case-Sensitive Journaled HFS+
Mount point: /Volumes/T******************s
Network:
Interface en4: Thunderbolt Ethernet
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
2 IPv6 addresses
Interface en3: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
macOS High Sierra 10.13.4 (17E199)
Time since boot: About 3 days
System Load: 2.18 (1 min ago) 2.11 (5 min ago) 2.02 (15 min ago)
Security:
| System | Status |
|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensingV2.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist
Executable: ~/Library/Application Support/Steam/SteamApps/steamclean
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist
Executable: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
69 32-bit apps
Kernel Extensions:
/Library/Application Support/VirtualBox
[Loaded] VBoxDrv.kext (Oracle America, Inc., 5.1.4)
[Loaded] VBoxNetAdp.kext (Oracle America, Inc., 5.1.4)
[Loaded] VBoxNetFlt.kext (Oracle America, Inc., 5.1.4)
[Loaded] VBoxUSB.kext (Oracle America, Inc., 5.1.4)
/Library/Extensions
[Loaded] DisplayLinkDriver.kext (DisplayLink Corp, 3.0.0 (79478) - SDK 10.9)
/System/Library/Extensions
[Not Loaded] CUSBInterface.kext (2.0.2)
System Launch Agents:
| [Not Loaded] | 8 Apple tasks |
| [Loaded] | 161 Apple tasks |
| [Running] | 123 Apple tasks |
| [Other] | One Apple task |
System Launch Daemons:
| [Not Loaded] | 34 Apple tasks |
| [Loaded] | 171 Apple tasks |
| [Running] | 131 Apple tasks |
Launch Agents:
| [Running] | com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-02-20) |
| [Loaded] | com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-04-11) |
| [Not Loaded] | com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-01-06) |
| [Loaded] | org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2016-10-26) |
| [Running] | com.displaylink.useragent.plist (? 634b9508 - installed 2017-02-09) |
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03) |
| [Not Loaded] | com.displaylink.useragent-prelogin.plist (? fd7d3eb2 - installed 2017-02-09) |
| [Loaded] | com.oracle.java.Java-Updater.plist (? bc2b71fe - installed 2018-03-28) |
| [Other] | com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (? ed2af8df - installed 2018-01-06) |
Launch Daemons:
| [Loaded] | com.adobe.ARMDC.SMJobBlessHelper.plist (? 1574c81e - installed 2018-01-06) |
| [Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-04-11) |
| [Not Loaded] | org.virtualbox.startup.plist (? 700b9385 - installed 2016-08-22) |
| [Running] | com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2018-04-21) |
| [Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2012-11-05) |
| [Loaded] | com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-03-28) |
| [Loaded] | org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2016-10-26) |
| [Running] | com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-02-06) |
| [Loaded] | com.adobe.ARMDC.Communicator.plist (? d94017c4 - installed 2018-01-06) |
| [Running] | com.displaylink.displaylinkmanager.plist (? a65a6fcd - installed 2017-02-09) |
| [Loaded] | com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-05) |
| [Loaded] | com.microsoft.office.licensingV2.helper.plist (? 689758eb - installed 2015-07-01) |
User Launch Agents:
| [Loaded] | com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-04-12) |
| [Loaded] | com.valvesoftware.steamclean.plist (? 0 - installed 2016-02-03) |
| [Not Loaded] | org.virtualbox.vboxwebsrv.plist (Oracle America, Inc. - installed 2016-08-22) |
| [Loaded] | com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2018-04-18) |
| [Loaded] | com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2018-01-06) |
User Login Items:
AdobeResourceSynchronizer Application (Adobe Systems, Inc.
(/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)
Backup and Sync from Google Application (Google, Inc.
(/Applications/Backup and Sync.app)
Terminal Application (Apple
(/Applications/Utilities/Terminal.app)
Microsoft Outlook Application (Microsoft Corporation
(/Applications/Microsoft Outlook.app)
Music Manager Application (?
(~/Library/PreferencePanes/MusicManager.prefPane/Contents/Helpers/MusicManagerH elper.app)
Internet Plug-ins:
AdobeExManDetect: AdobeExManDetect 1.1.0.0 (installed 2018-01-06)
AdobeAAMDetect: 3.0.0.0 (installed 2018-02-20)
QuickTime Plugin: 7.7.3 (installed 2018-03-30)
AdobePDFViewerNPAPI: 17.009.20044 (installed 2017-04-04)
AdobePDFViewer: 17.009.20044 (installed 2017-04-04)
SharePointBrowserPlugin: 14.7.7 (installed 2017-09-13)
MeetingJoinPlugin: (installed 2017-03-20)
JavaAppletPlugin: Java 8 Update 171 build 11 (installed 2018-04-21)
3rd Party Preference Panes:
FUSE (installed 2017-09-21)
Java (installed 2018-04-21)
MusicManager (installed 2015-11-17)
TeXDistPrefPane (installed 2015-10-15)
Time Machine:
Skip System Files: No
Mobile backups: Yes
Auto backup: Yes
Volumes being backed up:
Macintosh HD: Disk size: 1.00 TB - Disk used: 457.14 GB
Destinations:
D**a [Network] (Last used)
Total size: 2.00 TB
Total number of backups: 97
Oldest backup: 2017-02-05 15:48:56
Last backup: 2018-04-16 02:12:21
Top Processes by CPU:
| Process (count) | Source | % of CPU |
| Google Chrome Helper (62) | Google, Inc. | 129 |
| Google Chrome | Google, Inc. | 42 |
| WindowServer | Apple | 14 |
| kernel_task | Apple | 13 |
| syncdefaultsd (2) | Apple | 9 |
Top Processes by Memory:
| Process (count) | Source | RAM usage |
| Google Chrome Helper (62) | Google, Inc. | 4.42 GB |
| kernel_task | Apple | 1.57 GB |
| Microsoft Outlook | Microsoft Corporation | 404 MB |
| Slack Helper (4) | Slack Technologies, Inc. | 368 MB |
| mdworker (19) | Apple | 364 MB |
Top Processes by Network Use:
| Process | Source | Input | Output |
| kernel_task | Apple | 3.50 GB | 11.31 GB |
| mDNSResponder | Apple | 3 MB | 1 MB |
| netbiosd | Apple | 354 KB | 179 KB |
| Slack | Slack Technologies, Inc. | 358 KB | 149 KB |
| Skype | Skype Communications S.a.r.l | 170 KB | 206 KB |
Top Processes by Energy Use:
| Process (count) | Source | Energy usage (0-100) |
| backupd | Apple | 9 |
| diskimages-helper | Apple | 3 |
| Google Chrome | Google, Inc. | 3 |
| lsd (2) | Apple | 2 |
| WindowServer | Apple | 2 |
Virtual Memory Information:
| Available RAM | 3.69 GB |
| Free RAM | 42 MB |
| Used RAM | 12.31 GB |
| Cached files | 3.65 GB |
| Swap Used | 758 MB |
Diagnostics Information (past 7 days):
2018-04-21 11:59:29 Photos.app Crash (5 times)
BUG IN CLIENT OF LIBDISPATCH: Use-after-free of dispatch_semaphore_t or dispatch_group_t |
2018-04-20 13:01:05 Backup and Sync.app Crash (4 times)
objc_msgSend() selector name: updatePath:withStatus: |
2018-04-15 18:05:40 Preview.app Crash (15 times)
objc_msgSend() selector name: respondsToSelector: Validating menu item 'Yellow' with action @selector(forwardToActionControllerFrom:) |
End of report
