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Question:

Question: photos keeps crashing

Hi all,


I've not been able to use Photos since High Sierra.

Unfortunately, Photos keeps crashing every time I change my library (e.g., add new pictures, add names to faces, etc...).

I've tried to erase my current photo library and create a new one. Nothing changed.

Photos is so unstable that it is unusable. I keep reporting all of the crashes I had for months, but nothing changed.

I'm using Photos from MacBook pro 2015 and I'm not using the cloud.


Any suggestions?


Thanks,

Simone

MacBook Pro with Retina display, MacOs 10.13.4

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Apr 21, 2018 10:12 AM in response to simone_bozza In response to simone_bozza

I've tried to erase my current photo library and create a new one. Nothing changed.

Does Photos work without crashes, if you launch it from a different user account? This will tell you, if the problem is system wide or limited to your current user account: See Isolating an issue by using another user account

Apr 21, 2018 10:12 AM

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Apr 21, 2018 10:43 AM in response to simone_bozza In response to simone_bozza

Download and run Etrecheck. Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.

User uploaded file

Apr 21, 2018 10:43 AM

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Apr 21, 2018 11:57 AM in response to Old Toad In response to Old Toad

Thanks, I wasn't aware of Etrecheck.

Next is the report.

Do you have suggestions for the next steps ?


EtreCheck version: 4.2.1 (4C020)

Report generated: 2018-04-21 13:33:40

Download EtreCheck from https://etrecheck.com

Runtime: 3:56

Performance: Good


Problem: Apps are crashing

Description:

Photos keeps crashing


Major Issues:

Anything that appears on this list needs immediate attention.


Heavy CPU usage - Some processes are using an unusually high amount of CPU.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Heavy RAM usage - This machine is using a large amount of RAM.

Apps crashing - There have been numerous app crashes.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.


Hardware Information:

MacBook Pro (Retina, 13-inch, Early 2015)

MacBook Pro Model: MacBookPro12,1

1 3.1 GHz Intel Core i7 (i7-5557U) CPU: 2-core

16 GB RAM Not upgradeable

BANK 0/DIMM0 - 8 GB DDR3 1867 ok

BANK 1/DIMM0 - 8 GB DDR3 1867 ok

Battery: Health = Normal - Cycle count = 466


Video Information:

Intel Iris Graphics 6100 - VRAM: 1536 MB

Color LCD


Drives:

disk0 - APPLE SSD SM1024G 1.00 TB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x4 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 () 1.00 TB

disk1s1 - Macintosh HD (APFS) 1.00 TB (453.17 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] 1.00 TB (20 MB used)

disk1s3 - Recovery (APFS) [Recovery] 1.00 TB (518 MB used)

disk1s4 - VM (APFS) [APFS VM] 1.00 TB (3.22 GB used)


Mounted Volumes:

disk1s1 - Macintosh HD 1.00 TB (543.21 GB free)

APFS

Mount point: /


disk1s4 - VM [APFS VM] 1.00 TB (543.21 GB free)

APFS

Mount point: /private/var/vm


disk2s2 - T******************s 2.00 TB (575.15 GB free)

Case-Sensitive Journaled HFS+

Mount point: /Volumes/T******************s


Network:

Interface en4: Thunderbolt Ethernet

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

2 IPv6 addresses

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge


System Software:

macOS High Sierra 10.13.4 (17E199)

Time since boot: About 3 days

System Load: 2.18 (1 min ago) 2.11 (5 min ago) 2.02 (15 min ago)


Security:

System Status
Gatekeeper Mac App Store and identified developers
System Integrity Protection Enabled


Unsigned Files:

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensingV2.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist

Executable: ~/Library/Application Support/Steam/SteamApps/steamclean

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist

Executable: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

69 32-bit apps


Kernel Extensions:

/Library/Application Support/VirtualBox

[Loaded] VBoxDrv.kext (Oracle America, Inc., 5.1.4)

[Loaded] VBoxNetAdp.kext (Oracle America, Inc., 5.1.4)

[Loaded] VBoxNetFlt.kext (Oracle America, Inc., 5.1.4)

[Loaded] VBoxUSB.kext (Oracle America, Inc., 5.1.4)


/Library/Extensions

[Loaded] DisplayLinkDriver.kext (DisplayLink Corp, 3.0.0 (79478) - SDK 10.9)


/System/Library/Extensions

[Not Loaded] CUSBInterface.kext (2.0.2)


System Launch Agents:

[Not Loaded] 8 Apple tasks
[Loaded] 161 Apple tasks
[Running] 123 Apple tasks
[Other] One Apple task


System Launch Daemons:

[Not Loaded] 34 Apple tasks
[Loaded] 171 Apple tasks
[Running] 131 Apple tasks


Launch Agents:

[Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-02-20)
[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-04-11)
[Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-01-06)
[Loaded] org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2016-10-26)
[Running] com.displaylink.useragent.plist (? 634b9508 - installed 2017-02-09)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03)
[Not Loaded] com.displaylink.useragent-prelogin.plist (? fd7d3eb2 - installed 2017-02-09)
[Loaded] com.oracle.java.Java-Updater.plist (? bc2b71fe - installed 2018-03-28)
[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (? ed2af8df - installed 2018-01-06)


Launch Daemons:

[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (? 1574c81e - installed 2018-01-06)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-04-11)
[Not Loaded] org.virtualbox.startup.plist (? 700b9385 - installed 2016-08-22)
[Running] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2018-04-21)
[Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2012-11-05)
[Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-03-28)
[Loaded] org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2016-10-26)
[Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-02-06)
[Loaded] com.adobe.ARMDC.Communicator.plist (? d94017c4 - installed 2018-01-06)
[Running] com.displaylink.displaylinkmanager.plist (? a65a6fcd - installed 2017-02-09)
[Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-05)
[Loaded] com.microsoft.office.licensingV2.helper.plist (? 689758eb - installed 2015-07-01)


User Launch Agents:

[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-04-12)
[Loaded] com.valvesoftware.steamclean.plist (? 0 - installed 2016-02-03)
[Not Loaded] org.virtualbox.vboxwebsrv.plist (Oracle America, Inc. - installed 2016-08-22)
[Loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2018-04-18)
[Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2018-01-06)


User Login Items:

AdobeResourceSynchronizer Application (Adobe Systems, Inc.

(/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)

Backup and Sync from Google Application (Google, Inc.

(/Applications/Backup and Sync.app)

Terminal Application (Apple

(/Applications/Utilities/Terminal.app)

Microsoft Outlook Application (Microsoft Corporation

(/Applications/Microsoft Outlook.app)

Music Manager Application (?

(~/Library/PreferencePanes/MusicManager.prefPane/Contents/Helpers/MusicManagerH elper.app)


Internet Plug-ins:

AdobeExManDetect: AdobeExManDetect 1.1.0.0 (installed 2018-01-06)

AdobeAAMDetect: 3.0.0.0 (installed 2018-02-20)

QuickTime Plugin: 7.7.3 (installed 2018-03-30)

AdobePDFViewerNPAPI: 17.009.20044 (installed 2017-04-04)

AdobePDFViewer: 17.009.20044 (installed 2017-04-04)

SharePointBrowserPlugin: 14.7.7 (installed 2017-09-13)

MeetingJoinPlugin: (installed 2017-03-20)

JavaAppletPlugin: Java 8 Update 171 build 11 (installed 2018-04-21)


3rd Party Preference Panes:

FUSE (installed 2017-09-21)

Java (installed 2018-04-21)

MusicManager (installed 2015-11-17)

TeXDistPrefPane (installed 2015-10-15)


Time Machine:

Skip System Files: No

Mobile backups: Yes

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 1.00 TB - Disk used: 457.14 GB

Destinations:

D**a [Network] (Last used)

Total size: 2.00 TB

Total number of backups: 97

Oldest backup: 2017-02-05 15:48:56

Last backup: 2018-04-16 02:12:21


Top Processes by CPU:

Process (count) Source % of CPU
Google Chrome Helper (62) Google, Inc. 129
Google Chrome Google, Inc. 42
WindowServer Apple 14
kernel_task Apple 13
syncdefaultsd (2) Apple 9


Top Processes by Memory:

Process (count) Source RAM usage
Google Chrome Helper (62) Google, Inc. 4.42 GB
kernel_task Apple 1.57 GB
Microsoft Outlook Microsoft Corporation 404 MB
Slack Helper (4) Slack Technologies, Inc. 368 MB
mdworker (19) Apple 364 MB


Top Processes by Network Use:

Process Source Input Output
kernel_task Apple 3.50 GB 11.31 GB
mDNSResponder Apple 3 MB 1 MB
netbiosd Apple 354 KB 179 KB
Slack Slack Technologies, Inc. 358 KB 149 KB
Skype Skype Communications S.a.r.l 170 KB 206 KB


Top Processes by Energy Use:

Process (count) Source Energy usage (0-100)
backupd Apple 9
diskimages-helper Apple 3
Google Chrome Google, Inc. 3
lsd (2) Apple 2
WindowServer Apple 2


Virtual Memory Information:

Available RAM 3.69 GB
Free RAM 42 MB
Used RAM 12.31 GB
Cached files 3.65 GB
Swap Used 758 MB


Diagnostics Information (past 7 days):

2018-04-21 11:59:29 Photos.app Crash (5 times)

BUG IN CLIENT OF LIBDISPATCH: Use-after-free of dispatch_semaphore_t or dispatch_group_t

2018-04-20 13:01:05 Backup and Sync.app Crash (4 times)

objc_msgSend() selector name: updatePath:withStatus:

2018-04-15 18:05:40 Preview.app Crash (15 times)

objc_msgSend() selector name: respondsToSelector:

Validating menu item 'Yellow' with action @selector(forwardToActionControllerFrom:)


End of report

Apr 21, 2018 11:57 AM

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User profile for user: simone_bozza

Question: photos keeps crashing