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Question: Mac Photos app keeps saying have no photos on my iPhone

Mac Photos app keeps saying have no photos on my iPhone. Even if the photos come up sometimes it will only show it importing one photo and then quit.

MacBook Pro, macOS High Sierra (10.13)

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If iCloud Photo Library is enabled on the iPhone, you have to view the photos enlarged on the iPhone to force a download from iCloud to the iPhone, before you connect it to the Mac. Otherwise the photos may not be available for download, because they are in iCloud and not in the Camera Roll. Which version of iOS is running on your iPhone?

If the iPhone has been upgraded to iOS 11, iCloud Photo Library may have become enabled automatically, without you noticing it. So check the settings on the iPhone.



Have you installed the latest version of iTunes on your Mac? If not, you may need to upgrade iTunes (iTunes - Download iTunes Now - Apple) and then launch iTunes, after you connect the iPhone. Once the iPhone appears in iTunes, you will see the usual "Do you trust this Mac" that comes up on the iPhone. Confirm this on the iPhone. After that, Photos should be able to show you the photos in the Camera Roll on your iPhone.

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Apr 21, 2018 12:05 PM in response to lindseyyygracee In response to lindseyyygracee

What are your iCLoud Settings?


Best guess is that you have iCloud Photo Library enabled on the IOS device and not on the Mac which will not work - it either needs to be enabled on both or disabled on the IOS device


LN

Apr 21, 2018 12:05 PM

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Question marked as Apple Recommended

Apr 22, 2018 7:56 AM in response to lindseyyygracee In response to lindseyyygracee

If iCloud Photo Library is enabled on the iPhone, you have to view the photos enlarged on the iPhone to force a download from iCloud to the iPhone, before you connect it to the Mac. Otherwise the photos may not be available for download, because they are in iCloud and not in the Camera Roll. Which version of iOS is running on your iPhone?

If the iPhone has been upgraded to iOS 11, iCloud Photo Library may have become enabled automatically, without you noticing it. So check the settings on the iPhone.



Have you installed the latest version of iTunes on your Mac? If not, you may need to upgrade iTunes (iTunes - Download iTunes Now - Apple) and then launch iTunes, after you connect the iPhone. Once the iPhone appears in iTunes, you will see the usual "Do you trust this Mac" that comes up on the iPhone. Confirm this on the iPhone. After that, Photos should be able to show you the photos in the Camera Roll on your iPhone.

Apr 22, 2018 7:56 AM

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Question: Mac Photos app keeps saying have no photos on my iPhone