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Question: Disabled account

Hello,


Everything began when my Netflix subscription wasn't renewed due ''to a problem with current payment method''. Although everything is fine with my credit card and nothing changed. I went on my phone to check it out and saw my account was disabled, and it didn't say it was for security reason. I changed my password, but it's still disabled on my phone and it seems I can't do anything about it. I'm trying to talk with apple support but thought I could ask here as well.


Thanks for your help 🙂

iPhone SE

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Apr 21, 2018 11:11 AM in response to marie-lisefromquébec In response to marie-lisefromquébec

Hello Marie.lise


If you receive a message that your AppleID has been disabled, you should first read this document. https://support.apple.com/en-gb/ht204106

Be aware, Apple never send email advice that your AppleID has been disabled.

You can also obtain help via this link.

https://www.apple.com/emea/support/itunes/contact.html
If you sense that your ID has been compromised in some way, choose your country from this link and follow the appropriate instructions.

https://support.apple.com/en-gb/
If you forgot the passcode.https://support.apple.com/en-us/HT204306

If none of these actions resolves the matter, for more information, read this document https://support.apple.com/en-us/HT201222

Apr 21, 2018 11:11 AM

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Question: Disabled account