Question: Some contacts not listed in iMessage
My mom recently upgraded to iphone X from iphone 5. Since then, some of her contacts are not listed in iMessage to choose from when she starts a new message.
She starts a new message and then she starts to enter the person's name and a list of contacts is displayed to choose from...none of which is the person she wants to send the text to. (This is happening with more than one of her contacts.)
We have confirmed that this person is in the contacts app. We have checked all Message settings. We have restarted her phone. Nothing has helped. I added a new contact and that one is displayed.
This has me baffled and I would like some help figuring it out. I have searched Apple, I have checked several forums and can't find anything on this specific issue.
The image below shows an example. Judy Grytxxxxx should be displayed as an option.
She has the latest iOS version.
Looking for a resolution....hoping someone can give me one!
Thanks in advance.