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Get help with Wi-Fi networks on your Apple TV

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Question: Why is it taking so long to download movies on my brand new 4K Apple TV.

The settings show that I have a strong Wifi signal.

iPhone 6, iOS 8.3

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Apr 21, 2018 1:04 PM in response to pj3337777 In response to pj3337777

1/ You can’t download (store locally) 4K movies from the iTunes Store. HD is the highest quality you can download.

2/ Apple recommends a minimum speed of 25 Mbps for 4K streaming alone.

3/ A strong Wi-Fi signal doesn’t say much about the actual bandwidth.

4/ Run the Speedtest app (also available on tvOS) to measure the actual bandwidth available to the Apple TV box.

Apr 21, 2018 1:04 PM

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Apr 21, 2018 1:40 PM in response to Urquhart1244 In response to Urquhart1244

Movies from itunes can't be downloaded onto Apple TV.

The signal shown on the device also doesn't account for issues kn the network. On top of checking your speed you would need a diagnostic report from istumbler, netstumbler or similar. This would show accurate signal strength along with noise and nearby networks.


Also make sure DNS is set to auto (settings-network)

Test on another network

Apr 21, 2018 1:40 PM

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Question: Why is it taking so long to download movies on my brand new 4K Apple TV.