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Question: iCloud password reset

Hi folks,

I am trying to reset an iCloud password on a friends iphone 6, iOS 11.3, I have followed all the Appline online guides for resetting and receiving a email, text or call from Apple, but we are not receiving any reset emails, texts or calls from Apple, the phone is working, receiving other calls, texts and the email account is working and receiving other emails. Does any one have any suggestions as to how to reset the password? We live in a rural area and cannot go to an Apple store. Thanks in advance.



iPhone 6, iOS 11.3

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Apr 22, 2018 12:01 PM in response to NedKelly2018 In response to NedKelly2018

Apple ID - Password/Security Questions verification e-mail not received

If necessary, there is a contact link.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If the initial contact can’t help you, ask them to have someone who can help contact you. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.

Apple Support using Twitter

Or fill out and submit this form.

Apr 22, 2018 12:01 PM

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Question: iCloud password reset