iCloud password reset

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NedKelly2018 Author

Level 1

4 points

iCloud password reset

Hi folks,

I am trying to reset an iCloud password on a friends iphone 6, iOS 11.3, I have followed all the Appline online guides for resetting and receiving a email, text or call from Apple, but we are not receiving any reset emails, texts or calls from Apple, the phone is working, receiving other calls, texts and the email account is working and receiving other emails. Does any one have any suggestions as to how to reset the password? We live in a rural area and cannot go to an Apple store. Thanks in advance.

Regards

Ned

iPhone 6, iOS 11.3

Posted on Apr 21, 2018 8:13 PM

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Answer 1

Eric Root

Level 10

684,027 points

Apr 22, 2018 12:01 PM in response to NedKelly2018

Apple ID - Password/Security Questions verification e-mail not received

If necessary, there is a contact link.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If the initial contact can’t help you, ask them to have someone who can help contact you. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.

Apple Support using Twitter

Or fill out and submit this form.

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iCloud password reset

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