Apple realy want to help their customer after sales service?

there is in issue in my phone and i am trying to contact apple support desk from last 3-4 days continiously. Everytime apple asking all details about my phone and got tge notification that support desk will contact in two minute but no budy was calling from apple. I have tried this process more then 10 times. After this i am coming in this conclusion that they don’t want to reaolve the issue.