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Question: Lens not focusing

My iPhone 8 Plus camera lens only focuses while using the portrait mode. This started just awhile ago (it was working fine from the time it bought my phone a couple months back till now).

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Apr 23, 2018 7:30 AM in response to lady185 In response to lady185

Good morning lady185!


It sounds like you’re having trouble with your camera focusing, unless you’re using portrait mode. I’ll be happy to help out with this.


Here’s some steps to take for camera issues: Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support


Specifically, take a look at these steps for out-of-focus pictures:

Your photos are blurred or out of focus

If your photos are blurred, out of focus, or have dark spots, try these steps:

  1. Make sure that the camera lens is clean. If you need to clean the lens, use a microfiber cloth. If you see dirt or debris inside the lens, take your device to an Apple Retail Store or Authorized Service Provider for more help.
  2. For iPhone models that feature optical image stabilization: A metallic case or magnetic lens could interfere with this feature. Try taking a picture without the case or lens, and then compare the quality.
  3. To focus on a certain object or person, tap that object or person on the preview screen. You’ll see the screen pulse, or briefly go in and out of focus, as the camera adjusts. In photo mode, try to stay steady when you adjust the focus. If you move too far in any direction, the camera will automatically refocus to the center. In video mode, you can adjust the focus before you begin recording.

If you're still having issues after following these steps, let us know if both the front-facing and rear-facing camera is affected or only one.

Take care.

Apr 23, 2018 7:30 AM

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Apr 23, 2018 9:34 AM in response to lady185 In response to lady185

Hey lady185,

Thanks for following up with those details. If you've went through the steps above and are still running into issues with the rear-facing lens, the next best step is to isolate if the issue is hardware or software related by backing up your iPhone and restoring as new.

First, back up your iPhone: How to back up your iPhone, iPad, and iPod touch


After, restore the device and be sure to set it up as new for testing purposes: Restore your iPhone, iPad, or iPod to factory settings - Apple Support


With the iPhone restored as new, do you still have the same issue with the rear-facing camera lens?


Cheers!

Apr 23, 2018 9:34 AM

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Apr 23, 2018 10:59 AM in response to lady185 In response to lady185

Hey lady185,


Thanks for going through those steps. So now we know the issue isn’t hardware related. From this point, you can restore your device using the backup you created before and see if the lens issue returns. Use these steps to restore from your backup: Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


If the issue returns with the backup, then we’ll know the problem transferred over to the backup when you created it. At that point, you’ll need to restore the device as new and transfer over data manually. Learn more here: iCloud - Apple


You can use these steps to redownload your apps and other downloads: Redownload apps, music, movies, TV shows, and books from the iTunes Store, iBooks Store, and App Store - Apple Support


Let us know what happens. Cheers.

Apr 23, 2018 10:59 AM

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Question: Lens not focusing