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horsenhand Author

Level 1

4 points

Payments on hold due to stolen credit card

All of my IDs, passport, Credit cards , debit cards were stolen...which is why I can not pay for all apps or update any apps. I keep getting notices from Netflix, itunes store, and others because they can't process the payments since my credit card is blocked. They have no idea because I can not communicate with any of them.

I live in Taiwan but my bank which controls the credit card is in the US. I'm having a hard time not being able to call them. My calls are blocked from here to there.

My question - Can Apple notify the Apple Store of my situation. Until I get my new credit card, please cancel apps. I will continue with each of the apps after I get this problem solved.

Thank You.

Susan

Posted on Apr 22, 2018 3:15 AM

Best reply

turingtest2

Level 10

272,707 points

Posted on Apr 22, 2018 3:24 AM

Sorry to hear of your misfortune, however this is a user to user support forum. No one here has access to your account. Use iTunes - Official Apple Support to contact Apple about your iTunes account. See View, change, or cancel your subscriptions - Apple Support to cancel existing subscriptions.

tt2

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Payments on hold due to stolen credit card

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