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Question: My toddler was playing with my phone and got to six tries on my phone. I can’t aync it to the cloud bc I don’t know the passcode either. How do I save my images? I’m so angry. This is my property!

Locked out of my own property o

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Apr 22, 2018 5:01 AM in response to jeni605 In response to jeni605

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - http://support.apple.com/HT204306


You options for the future are to either keep the phone away from your toddler or to not use a passcode to get into the phone in which case the toddler will have even more fun with all the things she/he will be able to do when able to get into everything on your phone. Unfortunately Apple has not come up with a way for the iPhone software to discriminate between progeny and a thief who is trying to get into your phone.


An iCloud password is not the same as an iPhone passcode, so that part of your post is not clear to me.

Apr 22, 2018 5:01 AM

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Apr 22, 2018 4:57 AM in response to jeni605 In response to jeni605

I mean I can’t sync a new phone to the cloud for that phone bc I was Locked out. I’m so frustrated!!!! I need the images on my phone.

Apr 22, 2018 4:57 AM

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Apr 22, 2018 5:02 AM in response to jeni605 In response to jeni605

If your Apple ID is locked or disabled - https://support.apple.com/HT204106 - "If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services. You can unlock your Apple ID after you verify your identity."


https://iforgot.apple.com/password/verify/appleid - "You’ve come to the right place to reset a forgotten password, unlock your account, or recover an Apple ID. "


What to do after [or before] you change your Apple ID email address or password - https://support.apple.com/HT204071 - "After you change your Apple ID email address or password, you might need to update your sign-in information with any Apple services you're using." - Or if you're seeing persistent disabled messages or repeated requests for the password to your previous Apple ID.


If you cannot resolve it yourself:

Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169


More unusually an account may be disabled because you owe money on a purchase and have stopped payment through a card. --> iTunes - Official Apple Support - https://support.apple.com/itunes

Apr 22, 2018 5:02 AM

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Apr 22, 2018 6:12 AM in response to Limnos In response to Limnos

Sorry! I tried to edit it but couldn’t. I was distraught and typed it wrong. Dang it I’m dumb when I’m distraught!!! 😩 So when connect it to my computer, obviously the the computer knows my phone is disabled and leaves me no choice but to reset it, erasing the contents. If I do that, I’m worried I will lose all of my pictures on my phone.

Apr 22, 2018 6:12 AM

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Question: My toddler was playing with my phone and got to six tries on my phone. I can’t aync it to the cloud bc I don’t know the passcode either. How do I save my images? I’m so angry. This is my property!