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Question:

Question: Safari blankpage Macbook Pro

Does anyone know anything about the white/blank window in the picture below? It comes up whenever I open a new Safari window on my MacBook Pro and the only way to close it is to quit Safari. It's not an extension issue because I don't have any installed on my Safari browser. It's not related to Sophos or Malwarebytes either because I installed them after the problem had started occurring. It's been ongoing for several weeks now. So far I have run Malwarebytes and tried to repair permissions as well as cleared my Safari cache. However, the problem is still there. I'm concerned among other things that it may be a security risk. Can anyone identify it or tell me how to remove/stop it?


https://i.imgur.com/O9GDCIW.png

MacBook Pro with Retina display, iOS 11.3

Posted on

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Apr 22, 2018 7:31 AM in response to WatershipDown17 In response to WatershipDown17

Try setting up another admin user account to see if the same problem continues. Also try the Safe Mode.


Isolating an issue by using another user account


Safe Mode - About


Safe Mode Startup – El Capitan. also Sierra


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Apr 22, 2018 7:31 AM

Reply Helpful

Apr 22, 2018 8:50 AM in response to WatershipDown17 In response to WatershipDown17

Do you have any anti-virus software installed on your Mac?


This is a diagnostic test.


Please run EtreCheck and post the report here.

https://etrecheck.com

Click “Free Download” button, open Downloads folder, click on it to open, and then select ”Open”.

Click on the bouncing EtreCheck icon in the Dock.

“Choose a problem” from the popup menu box, and then “Start EtreCheck” in the dialog.


Click “Share Report” button in the toolbar, select “Copy to Clipboard” .

Paste it into the reply.

Apr 22, 2018 8:50 AM

Reply Helpful

Apr 22, 2018 8:56 AM in response to Eric Root In response to Eric Root

I setup a new user account and used it to surfing around some and the problem didn't occur. However sometimes (rarely) the problem doesn't occur right away and it may take anywhere from 15 mins to an hour or more to occur. This could be the case.

Strangely back in my usually user account it doesn't seem to be occurring right now. Therefore I will post 2 EtreCheck Reports. The first is from a check I ran on 4/18. The problem was actively occurring at that time. The second is from the one I just ran


1st Report

EtreCheck version: 4.2.1 (4C020)
Report generated: 2018-04-18 22:34:07 Download EtreCheck from https://etrecheck.com Runtime: 3:52
Performance: Good

Problem: Other problemDescription:Mysterious blank/opaque page opens whenever I open Safari.

Major Issues:

Anything that appears on this list needs immediate attention.

No Time Machine backup - Time Machine backup not found.Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

High battery cycle count - Your battery may be losing capacity.Apps crashing - There have been numerous app crashes.Unsigned files - There is unsigned software installed. They appear to be legitimate but should b32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Hardware Information:

MacBook Pro (Retina, 13-inch, Mid 2014) MacBook Pro Model: MacBookPro11,1
1 2.6 GHz Intel Core i5 (i5-4278U) CPU: 2-core 8 GB RAM Not upgradeable

BANK 0/DIMM0 - 4 GB DDR3 1600 ok

BANK 1/DIMM0 - 4 GB DDR3 1600 ok Battery: Health = Normal - Cycle count = 1429

Video Information:

Intel Iris - VRAM: 1536 MB Color LCD

Drives:

disk0 - APPLE SSD SD0128F 121.33 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 () 121.12 GB

disk1s1 - F****************I (APFS) 121.12 GB (22.75 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] 121.12 GB (111 MB used)



e



disk1s3 - Recovery (APFS) [Recovery] 121.12 GB (2.56 GB used) disk1s4 - VM (APFS) [APFS VM] 121.12 GB (2.15 GB used)

Mounted Volumes:

disk1s1 - F****************I 121.12 GB (93.42 GB free) APFS

Mount point: / Encrypted

disk1s4 - VM [APFS VM] 121.12 GB (93.42 GB free) APFS

Mount point: /private/var/vm

Network:

Interface en4: iPhone Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address
Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 40.41 GB available

System Software:

macOS High Sierra 10.13.4 (17E199)
Time since boot: About 5 hours
System Load: 1.86 (1 min ago) 2.11 (5 min ago) 2.12 (15 min ago)



Security:



System

Status

Mac App Store and identified developers Enabled



Gatekeeper
System Integrity Protection

Unsigned Files:



Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Too Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/JavaUpdat

MacOS/JavaUpdater -bgcheck
Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/org.wireshark.ChmodBPF.plist Executable: /Library/Application Support/Wireshark/ChmodBPF/ChmodBPF



l e



Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.privateinternetaccess.osx.PIA-VPN.plist

Executable: /Applications/Private Internet Access.app/Contents/MacOS/run.sh --startup Details: Exact match found in the whitelist - probably OK

32-bit Applications:

3 32-bit apps

Kernel Extensions:

/Library/Extensions
[Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.2 - SDK 10.13) [Loaded] SophosFileProtection.kext (Sophos, 9.7.4 - SDK 10.12)
[Loaded] SophosFileMonitor.kext (Sophos, 9.7.4 - SDK 10.12)
[Loaded] SophosWebProtection.kext (Sophos, 9.7.4 - SDK 10.12)

System Launch Agents:



[Not Loaded] [Loaded] [Running] [Other]

9 Apple tasks 169 Apple tasks 114 Apple tasks One Apple task



System Launch Daemons:



[Not Loaded] [Loaded] [Running]

Launch Agents:

37 Apple tasks 180 Apple tasks 117 Apple tasks



[Running] [Loaded] [Running] [Running] [Running]

com.sophos.home.ui.plist (Sophos - installed 2018-04-16) com.oracle.java.Java-Updater.plist (? 6e3c6534 - installed 2018-04-02) com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed com.sophos.agent.plist (Sophos - installed 2018-04-16) com.privateinternetaccess.osx.PIA-VPN.plist (? 352a723f - installed 2018-04-01)



Launch Daemons:



[Running] [Running] [Loaded] [Loaded] [Running]

com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installe com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - inst com.oracle.java.Helper-T ool.plist (? fa56dec8 - installed 2018-04-02) org.wireshark.ChmodBPF.plist (? d4207e05 - installed 2018-04-02) com.sophos.common.servicemanager.plist (Sophos - installed 2018-04-16)



2



[Running] [Running] [Loaded] [Loaded] [Running]

com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installe com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - inst com.oracle.java.Helper-Tool.plist (? fa56dec8 - installed 2018-04-02) org.wireshark.ChmodBPF.plist (? d4207e05 - installed 2018-04-02) com.sophos.common.servicemanager.plist (Sophos - installed 2018-04-16)



User Launch Agents:

[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-04-01)

User Login Items:

iTunesHelper Application (Apple - installed 2018-04-02) (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)



Internet Plug-ins:

jdk: (installed 2018-04-02)
QuickTime Plugin: 7.7.3 (installed 2018-03-28) JavaAppletPlugin: Java 10 build 46 (installed 2018-04-18)



3rd Party Preference Panes:

Java (installed 2018-03-08)

Time Machine:
Time Machine Not Configured!

Top Processes by CPU:



Process (count)

WindowServer firefox kernel_task pia_nw SophosScanD

Source

Apple
Mozilla Corporation Apple

% of CPU



Top Processes by Memory: Process (count)

kernel_task

firefox

plugin-container (3)

com.apple.WebKit.WebContent (6)

SophosScanD

Top Processes by Network Use:

Source

RAM usage

778 MB 741 MB 676 MB

665 MB 254 MB



Process

pia_upscript.sh

mDNSResponde r

SophosSXLD netbiosd

Source Input

Output

45 MB

36 KB

25 KB 9 KB



Apple Apple

627 MB

427 KB

30 KB 14 KB



Apple
Mozilla Corporation Mozilla Corporation

Apple



12 6 3 1 1



SystemUIServer Apple 0 B 368 B



Process

pia_upscript.sh

mDNSResponde r

SophosSXLD netbiosd SystemUIServer

Source Input

Output

45 MB

36 KB

25 KB 9KB 368 B

Energy usage (0-100)



Top Processes by Energy Use:



Process (count)

com.apple.WebKit plugin-container (3) WindowServer bluetoothaudiod coreaudiod

Source



Virtual Memory Information:



Available RAM Free RAM Used RAM

Cached files Swap Used

2.14 GB

20 MB

5.86 GB

2.12 GB

30 MB



Apple

Apple Apple

627 MB

427 KB

30 KB 14 KB 0 B



Apple
Mozilla Corporation Apple
Apple
Apple

7 6 2 2 1



Diagnostics Information (past 7 days):

2018-04-18 21:54:43 SophosEventMonitor Crash (2 times) 2018-04-18 16:50:47 Private Internet Access.app Crash (once)

abort() called



/BuildRoot/Library/Caches/com.apple.xbs/Sources/libpthread/libpthread-301.50.1/s rc/ pthread_mutex.c:_pthread_mutex_unlock_drop:939: __psynch_mutexdrop failed with error 22

2018-04-18 08:08:45 fseventsd Crash (20 times)
2018-04-18 06:26:16 genatsdb Crash (once)
2018-04-16 18:46:02 SophosScanD.app CPU (2 times) 2018-04-14 13:29:05 Firefox.app CPU (once)
2018-04-12 12:25:09 com.apple.WebKit.Networking CPU (once)

End of report



Report from today

EtreCheck version: 4.2.1 (4C020)

Report generated: 2018-04-22 17:48:02

Download EtreCheck from https://etrecheck.com

Runtime: 4:11

Performance: Good


Problem: Other problem

Description:

Safari Opens Strange Blank Page


Major Issues:

Anything that appears on this list needs immediate attention.


No Time Machine backup - Time Machine backup not found.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


High battery cycle count - Your battery may be losing capacity.

Apps crashing - There have been numerous app crashes.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.


Hardware Information:

MacBook Pro (Retina, 13-inch, Mid 2014)

MacBook Pro Model: MacBookPro11,1

1 2.6 GHz Intel Core i5 (i5-4278U) CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0 - 4 GB DDR3 1600 ok

BANK 1/DIMM0 - 4 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 1435


Video Information:

Intel Iris - VRAM: 1536 MB

Color LCD


Drives:

disk0 - APPLE SSD SD0128F 121.33 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x2 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 () 121.12 GB

disk1s1 - F****************I (APFS) 121.12 GB (23.01 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] 121.12 GB (112 MB used)

disk1s3 - Recovery (APFS) [Recovery] 121.12 GB (2.56 GB used)

disk1s4 - VM (APFS) [APFS VM] 121.12 GB (2.15 GB used)


Mounted Volumes:

disk1s1 - F****************I 121.12 GB (93.16 GB free)

APFS

Mount point: /

Encrypted


disk1s4 - VM [APFS VM] 121.12 GB (93.16 GB free)

APFS

Mount point: /private/var/vm


Network:

Interface en4: iPhone

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 40.40 GB available


System Software:

macOS High Sierra 10.13.4 (17E199)

Time since boot: Less than an hour

System Load: 2.94 (1 min ago) 2.35 (5 min ago) 2.77 (15 min ago)


Security:

System Status
Gatekeeper Mac App Store and identified developers
System Integrity Protection Enabled


Unsigned Files:

Launchd: /Library/LaunchAgents/com.privateinternetaccess.osx.PIA-VPN.plist

Executable: /Applications/Private Internet Access.app/Contents/MacOS/run.sh --startup

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/JavaUpdater.app/Contents/Ma cOS/JavaUpdater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/org.wireshark.ChmodBPF.plist

Executable: /Library/Application Support/Wireshark/ChmodBPF/ChmodBPF

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

3 32-bit apps


Kernel Extensions:

/Library/Extensions

[Loaded] LittleSnitch.kext (Objective Development Software GmbH, 4.0.6 - SDK 10.11)

[Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.2 - SDK 10.13)

[Loaded] SophosFileProtection.kext (Sophos, 9.7.4 - SDK 10.12)

[Loaded] SophosWebProtection.kext (Sophos, 9.7.4 - SDK 10.12)


System Launch Agents:

[Not Loaded] 9 Apple tasks
[Loaded] 179 Apple tasks
[Running] 104 Apple tasks
[Other] One Apple task


System Launch Daemons:

[Not Loaded] 37 Apple tasks
[Loaded] 183 Apple tasks
[Running] 114 Apple tasks


Launch Agents:

[Running] at.obdev.LittleSnitchUIAgent.plist (Objective Development Software GmbH - installed 2018-04-20)
[Running] at.obdev.LittleSnitchHelper.plist (Objective Development Software GmbH - installed 2018-04-20)
[Running] com.sophos.home.ui.plist (Sophos - installed 2018-04-16)
[Loaded] com.oracle.java.Java-Updater.plist (? 4779eab4 - installed 2018-04-02)
[Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2018-02-26)
[Running] com.sophos.agent.plist (Sophos - installed 2018-04-16)
[Running] com.privateinternetaccess.osx.PIA-VPN.plist (? 352a723f - installed 2018-04-20)


Launch Daemons:

[Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-02-26)
[Running] at.obdev.littlesnitchd.plist (Objective Development Software GmbH - installed 2018-04-20)
[Running] com.objectiveSee.blockblock.plist (Objective-See, LLC - installed 2018-04-19)
[Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2018-02-26)
[Loaded] com.oracle.java.Helper-Tool.plist (? fa56dec8 - installed 2018-04-02)
[Loaded] org.wireshark.ChmodBPF.plist (? d4207e05 - installed 2018-04-02)
[Running] com.sophos.common.servicemanager.plist (Sophos - installed 2018-04-16)


User Launch Agents:

[Running] com.objectiveSee.blockblock.plist (Objective-See, LLC - installed 2018-04-19)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-04-01)


User Login Items:

iTunesHelper Application (Apple - installed 2018-04-02)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins:

jdk: (installed 2018-04-19)

QuickTime Plugin: 7.7.3 (installed 2018-03-28)

JavaAppletPlugin: Java 10.0.1 build 10 (installed 2018-04-19)


3rd Party Preference Panes:

Java (installed 2018-04-19)


Time Machine:

Time Machine Not Configured!


Top Processes by CPU:

Process (count) Source % of CPU
Google Chrome Helper (6) Google, Inc. 15
WindowServer Apple 7
Google Chrome Google, Inc. 7
BlockBlock (2) Objective-See, LLC 6
kernel_task Apple 5


Top Processes by Memory:

Process (count) Source RAM usage
Google Chrome Helper (7) Google, Inc. 868 MB
kernel_task Apple 674 MB
mdworker (13) Apple 344 MB
SophosScanD 294 MB
com.apple.WebKit.WebContent Apple 211 MB


Top Processes by Network Use:

Process Source Input Output
pia_upscript.sh 185 MB 13 MB
mDNSResponder Apple 151 KB 19 KB
netbiosd Apple 1 KB 2 KB
SystemUIServer Apple 0 B 216 B
kernel_task Apple 0 B 0 B


Top Processes by Energy Use:

Process (count) Source Energy usage (0-100)
com.apple.WebKit.WebContent Apple 2
pia_nw 1
WindowServer Apple 1
Safari Apple 1
hidd Apple 1


Virtual Memory Information:

Available RAM 3.11 GB
Free RAM 31 MB
Used RAM 4.89 GB
Cached files 3.08 GB
Swap Used 8 MB


Diagnostics Information (past 7 days):

2018-04-20 15:36:58 Google Chrome.app Hang (once)

2018-04-20 01:04:48 SophosEventMonitor Crash (4 times)

2018-04-18 08:08:45 fseventsd Crash (20 times)

2018-04-18 06:26:16 genatsdb Crash (once)

2018-04-16 18:46:02 SophosScanD.app CPU (2 times)


End of report

Apr 22, 2018 8:56 AM

Reply Helpful

Apr 22, 2018 11:12 AM in response to WatershipDown17 In response to WatershipDown17

1. Sophos is an unwanted PUP (Possibly Unwanted Program).

I would strongly recommend uninstalling it.


2. Delete com.apple.Safari.plist file and test.



Empty the Trash.

Quit all applications.

Hold the option key down and click the "Go" menu in the Finder menu bar.


Select "Library" from the drop down.


Library > Preferences > com.apple.Safari.plist

Right click on it and select "Move it to Trash".

Restart and relaunch Safari holding the shift key down.


If this doesn’t help, “Put Back” the com.apple.Safari.plist

Right click on the Trash icon in the Dock and select “Open”.

Right click on the com.apple.Safari.plist and select “Put Back”.

Select ”Replace” from the dialog when it appears.


User uploaded file

Apr 22, 2018 11:12 AM

Reply Helpful

Apr 23, 2018 11:18 PM in response to WatershipDown17 In response to WatershipDown17

When Safari opens with a blank page:


1. Click  in the menu bar and choose “Force Quit”

or press command +option + esc keys on the keyboard together.

In the window that opens up, select “Safari” and click “Force Quit.


2. Relaunch Safari holding the shift key down.

Apr 23, 2018 11:18 PM

Reply Helpful

Apr 24, 2018 6:23 PM in response to Eric Root In response to Eric Root

EtreCheck version: 4.2.1 (4C020)

Report generated: 2018-04-25 03:18:33

Download EtreCheck from https://etrecheck.com

Runtime: 2:45

Performance: Excellent


Problem: Other problem

Description:

Safari blank Page


Major Issues:

Anything that appears on this list needs immediate attention.


No Time Machine backup - Time Machine backup not found.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


High battery cycle count - Your battery may be losing capacity.

Apps crashing - There have been numerous app crashes.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.


Hardware Information:

13" MacBook Pro with Retina display (Late 2013)

MacBook Pro Model: MacBookPro11,1

1 2.6 GHz Intel Core i5 (i5-4278U) CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0 - 4 GB DDR3 1600 ok

BANK 1/DIMM0 - 4 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 1438


Video Information:

Intel Iris - VRAM: 1536 MB

Color LCD


Drives:

disk0 - APPLE SSD SD0128F 121.33 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x2 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 () 121.12 GB

disk1s1 - F****************I (APFS) 121.12 GB (23.73 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] 121.12 GB (112 MB used)

disk1s3 - Recovery (APFS) [Recovery] 121.12 GB (2.56 GB used)

disk1s4 - VM (APFS) [APFS VM] 121.12 GB (3.22 GB used)


Mounted Volumes:

disk1s1 - F****************I 121.12 GB (91.37 GB free)

APFS

Mount point: /

Encrypted


disk1s4 - VM [APFS VM] 121.12 GB (91.37 GB free)

APFS

Mount point: /private/var/vm


Network:

Interface en4: iPhone

Interface en0: Wi-Fi


Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Status: 4 pending files


System Software:

macOS High Sierra 10.13.4 (17E199)

Time since boot: About 2 days

System Load: 1.71 (1 min ago) 3.16 (5 min ago) 3.00 (15 min ago)


Security:

System Status
Gatekeeper Mac App Store and identified developers
System Integrity Protection Enabled


Unsigned Files:

Launchd: /Library/LaunchDaemons/org.wireshark.ChmodBPF.plist

Executable: /Library/Application Support/Wireshark/ChmodBPF/ChmodBPF

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/JavaUpdater.app/Contents/Ma cOS/JavaUpdater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.privateinternetaccess.osx.PIA-VPN.plist

Executable: /Applications/Private Internet Access.app/Contents/MacOS/run.sh --startup

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

3 32-bit apps


Kernel Extensions:

/Library/Extensions

[Loaded] LittleSnitch.kext (Objective Development Software GmbH, 4.0.6 - SDK 10.11)

[Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.2 - SDK 10.13)


System Launch Agents:

[Not Loaded] 9 Apple tasks
[Loaded] 168 Apple tasks
[Running] 115 Apple tasks
[Other] One Apple task


System Launch Daemons:

[Not Loaded] 37 Apple tasks
[Loaded] 174 Apple tasks
[Running] 123 Apple tasks


Launch Agents:

[Running] at.obdev.LittleSnitchUIAgent.plist (Objective Development Software GmbH - installed 2018-04-20)
[Running] at.obdev.LittleSnitchHelper.plist (Objective Development Software GmbH - installed 2018-04-20)
[Loaded] com.oracle.java.Java-Updater.plist (? 4779eab4 - installed 2018-04-02)
[Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2018-02-26)
[Loaded] com.privateinternetaccess.osx.PIA-VPN.plist (? 352a723f - installed 2018-04-20)


Launch Daemons:

[Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-02-26)
[Running] at.obdev.littlesnitchd.plist (Objective Development Software GmbH - installed 2018-04-20)
[Running] com.objectiveSee.blockblock.plist (Objective-See, LLC - installed 2018-04-19)
[Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2018-02-26)
[Loaded] com.oracle.java.Helper-Tool.plist (? fa56dec8 - installed 2018-04-02)
[Loaded] org.wireshark.ChmodBPF.plist (? d4207e05 - installed 2018-04-02)


User Launch Agents:

[Running] com.objectiveSee.blockblock.plist (Objective-See, LLC - installed 2018-04-19)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-04-01)


User Login Items:

iTunesHelper Application (Apple - installed 2018-04-02)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins:

jdk: (installed 2018-04-19)

QuickTime Plugin: 7.7.3 (installed 2018-03-28)

JavaAppletPlugin: Java 10.0.1 build 10 (installed 2018-04-19)


3rd Party Preference Panes:

Java (installed 2018-04-19)


Time Machine:

Time Machine Not Configured!


Top Processes by CPU:

Process (count) Source % of CPU
WindowServer Apple 8
BlockBlock (2) Objective-See, LLC 3
kernel_task Apple 2
sandboxd Apple 0
launchd Apple 0


Top Processes by Memory:

Process (count) Source RAM usage
kernel_task Apple 853 MB
firefox Mozilla Corporation 480 MB
Google Chrome Helper (6) Google, Inc. 338 MB
Google Chrome Google, Inc. 211 MB
Safari Apple 168 MB


Top Processes by Network Use:

Process Source Input Output
mDNSResponder Apple 36 MB 672 KB
netbiosd Apple 54 KB 43 KB
SystemUIServer Apple 0 B 4 KB
kernel_task Apple 0 B 0 B
com.apple.PhotoIngestService Apple 0 B 0 B


Top Processes by Energy Use:

Process (count) Source Energy usage (0-100)
WindowServer Apple 3
firefox Mozilla Corporation 0
cloudd Apple 0
notifyd Apple 0
System Events Apple 0


Virtual Memory Information:

Available RAM 3.29 GB
Free RAM 25 MB
Used RAM 4.71 GB
Cached files 3.26 GB
Swap Used 531 MB


Diagnostics Information (past 7 days):

2018-04-24 12:48:25 iTunes.app Hang (once)

2018-04-20 15:36:58 Google Chrome.app Hang (once)

2018-04-20 01:04:48 SophosEventMonitor Crash (4 times)

2018-04-18 08:08:45 fseventsd Crash (20 times)

2018-04-18 06:26:16 genatsdb Crash (once)


End of report

Apr 24, 2018 6:23 PM

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