Safari blankpage Macbook Pro

Question

Safari blankpage Macbook Pro

Does anyone know anything about the white/blank window in the picture below? It comes up whenever I open a new Safari window on my MacBook Pro and the only way to close it is to quit Safari. It's not an extension issue because I don't have any installed on my Safari browser. It's not related to Sophos or Malwarebytes either because I installed them after the problem had started occurring. It's been ongoing for several weeks now. So far I have run Malwarebytes and tried to repair permissions as well as cleared my Safari cache. However, the problem is still there. I'm concerned among other things that it may be a security risk. Can anyone identify it or tell me how to remove/stop it?

https://i.imgur.com/O9GDCIW.png

MacBook Pro with Retina display, iOS 11.3

Posted on Apr 22, 2018 6:06 AM

Reply

Answer 1

dominic23

Level 10

83,910 points

Apr 22, 2018 11:12 AM in response to WatershipDown17

1. Sophos is an unwanted PUP (Possibly Unwanted Program).

I would strongly recommend uninstalling it.

2. Delete com.apple.Safari.plist file and test.

Empty the Trash.

Quit all applications.

Hold the option key down and click the "Go" menu in the Finder menu bar.

Select "Library" from the drop down.

Library > Preferences > com.apple.Safari.plist

Right click on it and select "Move it to Trash".

Restart and relaunch Safari holding the shift key down.

If this doesn’t help, “Put Back” the com.apple.Safari.plist

Right click on the Trash icon in the Dock and select “Open”.

Right click on the com.apple.Safari.plist and select “Put Back”.

Select ”Replace” from the dialog when it appears.

Reply

Answer 2

Eric Root

Level 10

684,039 points

Apr 22, 2018 7:31 AM in response to WatershipDown17

Try setting up another admin user account to see if the same problem continues. Also try the Safe Mode.

Isolating an issue by using another user account

Safe Mode - About

Safe Mode Startup – El Capitan. also Sierra

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Reply

Answer 3

dominic23

Level 10

83,910 points

Apr 25, 2018 11:42 AM in response to WatershipDown17

Did you experience this issue before installing JDK plug-in?

Internet Plug-ins:

jdk: (installed 2018-04-19)

Related: If Safari is slow, stops responding, quits unexpectedly, or has other issues

https://support.apple.com/en-us/HT203353

Reply

Answer 4

dominic23

Level 10

83,910 points

Apr 27, 2018 11:57 AM in response to WatershipDown17

Do you have the latest version JDK installed?

Have you gone to this site? https://bugs.openjdk.java.net/browse/JDK-8189714

This is a test.

Power off the router. Unplug it from the wall. Wait a while.

Plug it back in. Power the router on. Wait until all lights are lit properly. It will take a while.

Restart the computer.

Start up in Safe Mode.

Once in Safe Mode, click the “Restart” button at the bottom.

https://support.apple.com/en-us/HT201262

Reply

Answer 5

dominic23

Level 10

83,910 points

Apr 29, 2018 1:51 PM in response to WatershipDown17

Try Safari Technology Preview.

This is another self standing beta version of Safari.

To install Extensions:

Quit Safari.

Download extensions by entering the extension name in the search bar.

Download it.

Finder > Downloads

Right click on the filename.

Open with > Safari Technology Preview.

To uninstall STP:

Finder > Applications > Safari Technology Preview

Right click on STP and choose “Move to Trash”.

https://developer.apple.com/safari/technology-preview/

Reply

Answer 6

dominic23

Level 10

83,910 points

Apr 22, 2018 8:50 AM in response to WatershipDown17

Do you have any anti-virus software installed on your Mac?

This is a diagnostic test.

Please run EtreCheck and post the report here.

https://etrecheck.com

Click “Free Download” button, open Downloads folder, click on it to open, and then select ”Open”.

Click on the bouncing EtreCheck icon in the Dock.

“Choose a problem” from the popup menu box, and then “Start EtreCheck” in the dialog.

Click “Share Report” button in the toolbar, select “Copy to Clipboard” .

Paste it into the reply.

Reply

Answer 7

Apr 22, 2018 8:56 AM in response to Eric Root

I setup a new user account and used it to surfing around some and the problem didn't occur. However sometimes (rarely) the problem doesn't occur right away and it may take anywhere from 15 mins to an hour or more to occur. This could be the case.

Strangely back in my usually user account it doesn't seem to be occurring right now. Therefore I will post 2 EtreCheck Reports. The first is from a check I ran on 4/18. The problem was actively occurring at that time. The second is from the one I just ran

1st Report

EtreCheck version: 4.2.1 (4C020)
Report generated: 2018-04-18 22:34:07 Download EtreCheck from https://etrecheck.com Runtime: 3:52
Performance: Good

Problem: Other problemDescription:Mysterious blank/opaque page opens whenever I open Safari.

Major Issues:

Anything that appears on this list needs immediate attention.

No Time Machine backup - Time Machine backup not found.Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

High battery cycle count - Your battery may be losing capacity.Apps crashing - There have been numerous app crashes.Unsigned files - There is unsigned software installed. They appear to be legitimate but should b32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Hardware Information:

MacBook Pro (Retina, 13-inch, Mid 2014) MacBook Pro Model: MacBookPro11,1
1 2.6 GHz Intel Core i5 (i5-4278U) CPU: 2-core 8 GB RAM Not upgradeable

BANK 0/DIMM0 - 4 GB DDR3 1600 ok

BANK 1/DIMM0 - 4 GB DDR3 1600 ok Battery: Health = Normal - Cycle count = 1429

Video Information:

Intel Iris - VRAM: 1536 MB Color LCD

Drives:

disk0 - APPLE SSD SD0128F 121.33 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 () 121.12 GB

disk1s1 - F****************I (APFS) 121.12 GB (22.75 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] 121.12 GB (111 MB used)

e

disk1s3 - Recovery (APFS) [Recovery] 121.12 GB (2.56 GB used) disk1s4 - VM (APFS) [APFS VM] 121.12 GB (2.15 GB used)

Mounted Volumes:

disk1s1 - F****************I 121.12 GB (93.42 GB free) APFS

Mount point: / Encrypted

disk1s4 - VM [APFS VM] 121.12 GB (93.42 GB free) APFS

Mount point: /private/var/vm

Network:

Interface en4: iPhone Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address
Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 40.41 GB available

System Software:

macOS High Sierra 10.13.4 (17E199)
Time since boot: About 5 hours
System Load: 1.86 (1 min ago) 2.11 (5 min ago) 2.12 (15 min ago)

Security:

System

Status

Mac App Store and identified developers Enabled

Gatekeeper
System Integrity Protection

Unsigned Files:

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Too Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/JavaUpdat

MacOS/JavaUpdater -bgcheck
Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/org.wireshark.ChmodBPF.plist Executable: /Library/Application Support/Wireshark/ChmodBPF/ChmodBPF

l e

Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.privateinternetaccess.osx.PIA-VPN.plist

Executable: /Applications/Private Internet Access.app/Contents/MacOS/run.sh --startup Details: Exact match found in the whitelist - probably OK

32-bit Applications:

3 32-bit apps

Kernel Extensions:

/Library/Extensions
[Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.2 - SDK 10.13) [Loaded] SophosFileProtection.kext (Sophos, 9.7.4 - SDK 10.12)
[Loaded] SophosFileMonitor.kext (Sophos, 9.7.4 - SDK 10.12)
[Loaded] SophosWebProtection.kext (Sophos, 9.7.4 - SDK 10.12)

System Launch Agents:

[Not Loaded] [Loaded] [Running] [Other]

9 Apple tasks 169 Apple tasks 114 Apple tasks One Apple task

System Launch Daemons:

[Not Loaded] [Loaded] [Running]

Launch Agents:

37 Apple tasks 180 Apple tasks 117 Apple tasks

[Running] [Loaded] [Running] [Running] [Running]

com.sophos.home.ui.plist (Sophos - installed 2018-04-16) com.oracle.java.Java-Updater.plist (? 6e3c6534 - installed 2018-04-02) com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed com.sophos.agent.plist (Sophos - installed 2018-04-16) com.privateinternetaccess.osx.PIA-VPN.plist (? 352a723f - installed 2018-04-01)

Launch Daemons:

[Running] [Running] [Loaded] [Loaded] [Running]

com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installe com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - inst com.oracle.java.Helper-T ool.plist (? fa56dec8 - installed 2018-04-02) org.wireshark.ChmodBPF.plist (? d4207e05 - installed 2018-04-02) com.sophos.common.servicemanager.plist (Sophos - installed 2018-04-16)

2

[Running] [Running] [Loaded] [Loaded] [Running]

com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installe com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - inst com.oracle.java.Helper-Tool.plist (? fa56dec8 - installed 2018-04-02) org.wireshark.ChmodBPF.plist (? d4207e05 - installed 2018-04-02) com.sophos.common.servicemanager.plist (Sophos - installed 2018-04-16)

User Launch Agents:

[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-04-01)

User Login Items:

iTunesHelper Application (Apple - installed 2018-04-02) (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Internet Plug-ins:

jdk: (installed 2018-04-02)
QuickTime Plugin: 7.7.3 (installed 2018-03-28) JavaAppletPlugin: Java 10 build 46 (installed 2018-04-18)

3rd Party Preference Panes:

Java (installed 2018-03-08)

Time Machine:
Time Machine Not Configured!

Top Processes by CPU:

Process (count)

WindowServer firefox kernel_task pia_nw SophosScanD

Source

Apple
Mozilla Corporation Apple

% of CPU

Top Processes by Memory: Process (count)

kernel_task

firefox

plugin-container (3)

com.apple.WebKit.WebContent (6)

SophosScanD

Top Processes by Network Use:

Source

RAM usage

778 MB 741 MB 676 MB

665 MB 254 MB

Process

pia_upscript.sh

mDNSResponde r

SophosSXLD netbiosd

Source Input

Output

45 MB

36 KB

25 KB 9 KB

Apple Apple

627 MB

427 KB

30 KB 14 KB

Apple
Mozilla Corporation Mozilla Corporation

Apple

12 6 3 1 1

SystemUIServer Apple 0 B 368 B

Process

pia_upscript.sh

mDNSResponde r

SophosSXLD netbiosd SystemUIServer

Source Input

Output

45 MB

36 KB

25 KB 9KB 368 B

Energy usage (0-100)

Top Processes by Energy Use:

Process (count)

com.apple.WebKit plugin-container (3) WindowServer bluetoothaudiod coreaudiod

Source

Virtual Memory Information:

Available RAM Free RAM Used RAM

Cached files Swap Used

2.14 GB

20 MB

5.86 GB

2.12 GB

30 MB

Apple

Apple Apple

627 MB

427 KB

30 KB 14 KB 0 B

Apple
Mozilla Corporation Apple
Apple
Apple

7 6 2 2 1

Diagnostics Information (past 7 days):

2018-04-18 21:54:43 SophosEventMonitor Crash (2 times) 2018-04-18 16:50:47 Private Internet Access.app Crash (once)

abort() called

/BuildRoot/Library/Caches/com.apple.xbs/Sources/libpthread/libpthread-301.50.1/s rc/ pthread_mutex.c:_pthread_mutex_unlock_drop:939: __psynch_mutexdrop failed with error 22

2018-04-18 08:08:45 fseventsd Crash (20 times)
2018-04-18 06:26:16 genatsdb Crash (once)
2018-04-16 18:46:02 SophosScanD.app CPU (2 times) 2018-04-14 13:29:05 Firefox.app CPU (once)
2018-04-12 12:25:09 com.apple.WebKit.Networking CPU (once)

End of report

Report from today

EtreCheck version: 4.2.1 (4C020)

Report generated: 2018-04-22 17:48:02

Download EtreCheck from https://etrecheck.com

Runtime: 4:11

Performance: Good

Problem: Other problem

Description:

Safari Opens Strange Blank Page

Major Issues:

Anything that appears on this list needs immediate attention.

No Time Machine backup - Time Machine backup not found.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

High battery cycle count - Your battery may be losing capacity.

Apps crashing - There have been numerous app crashes.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Hardware Information:

MacBook Pro (Retina, 13-inch, Mid 2014)

MacBook Pro Model: MacBookPro11,1

1 2.6 GHz Intel Core i5 (i5-4278U) CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0 - 4 GB DDR3 1600 ok

BANK 1/DIMM0 - 4 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 1435

Video Information:

Intel Iris - VRAM: 1536 MB

Color LCD

Drives:

disk0 - APPLE SSD SD0128F 121.33 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x2 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 () 121.12 GB

disk1s1 - F****************I (APFS) 121.12 GB (23.01 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] 121.12 GB (112 MB used)

disk1s3 - Recovery (APFS) [Recovery] 121.12 GB (2.56 GB used)

disk1s4 - VM (APFS) [APFS VM] 121.12 GB (2.15 GB used)

Mounted Volumes:

disk1s1 - F****************I 121.12 GB (93.16 GB free)

APFS

Mount point: /

Encrypted

disk1s4 - VM [APFS VM] 121.12 GB (93.16 GB free)

APFS

Mount point: /private/var/vm

Network:

Interface en4: iPhone

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 40.40 GB available

System Software:

macOS High Sierra 10.13.4 (17E199)

Time since boot: Less than an hour

System Load: 2.94 (1 min ago) 2.35 (5 min ago) 2.77 (15 min ago)

Security:

System	Status
Gatekeeper	Mac App Store and identified developers
System Integrity Protection	Enabled

Unsigned Files:

Launchd: /Library/LaunchAgents/com.privateinternetaccess.osx.PIA-VPN.plist

Executable: /Applications/Private Internet Access.app/Contents/MacOS/run.sh --startup

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/JavaUpdater.app/Contents/Ma cOS/JavaUpdater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/org.wireshark.ChmodBPF.plist

Executable: /Library/Application Support/Wireshark/ChmodBPF/ChmodBPF

Details: Exact match found in the whitelist - probably OK

32-bit Applications:

3 32-bit apps

Kernel Extensions:

/Library/Extensions

[Loaded] LittleSnitch.kext (Objective Development Software GmbH, 4.0.6 - SDK 10.11)

[Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.2 - SDK 10.13)

[Loaded] SophosFileProtection.kext (Sophos, 9.7.4 - SDK 10.12)

[Loaded] SophosWebProtection.kext (Sophos, 9.7.4 - SDK 10.12)

System Launch Agents:

[Not Loaded]	9 Apple tasks
[Loaded]	179 Apple tasks
[Running]	104 Apple tasks
[Other]	One Apple task

System Launch Daemons:

[Not Loaded]	37 Apple tasks
[Loaded]	183 Apple tasks
[Running]	114 Apple tasks

Launch Agents:

[Running]	at.obdev.LittleSnitchUIAgent.plist (Objective Development Software GmbH - installed 2018-04-20)
[Running]	at.obdev.LittleSnitchHelper.plist (Objective Development Software GmbH - installed 2018-04-20)
[Running]	com.sophos.home.ui.plist (Sophos - installed 2018-04-16)
[Loaded]	com.oracle.java.Java-Updater.plist (? 4779eab4 - installed 2018-04-02)
[Running]	com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2018-02-26)
[Running]	com.sophos.agent.plist (Sophos - installed 2018-04-16)
[Running]	com.privateinternetaccess.osx.PIA-VPN.plist (? 352a723f - installed 2018-04-20)

Launch Daemons:

[Running]	com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-02-26)
[Running]	at.obdev.littlesnitchd.plist (Objective Development Software GmbH - installed 2018-04-20)
[Running]	com.objectiveSee.blockblock.plist (Objective-See, LLC - installed 2018-04-19)
[Running]	com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2018-02-26)
[Loaded]	com.oracle.java.Helper-Tool.plist (? fa56dec8 - installed 2018-04-02)
[Loaded]	org.wireshark.ChmodBPF.plist (? d4207e05 - installed 2018-04-02)
[Running]	com.sophos.common.servicemanager.plist (Sophos - installed 2018-04-16)

User Launch Agents:

[Running]	com.objectiveSee.blockblock.plist (Objective-See, LLC - installed 2018-04-19)
[Loaded]	com.google.keystone.agent.plist (Google, Inc. - installed 2018-04-01)

User Login Items:

iTunesHelper Application (Apple - installed 2018-04-02)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Internet Plug-ins:

jdk: (installed 2018-04-19)

QuickTime Plugin: 7.7.3 (installed 2018-03-28)

JavaAppletPlugin: Java 10.0.1 build 10 (installed 2018-04-19)

3rd Party Preference Panes:

Java (installed 2018-04-19)

Time Machine:

Time Machine Not Configured!

Top Processes by CPU:

Process (count)	Source	% of CPU
Google Chrome Helper (6)	Google, Inc.	15
WindowServer	Apple	7
Google Chrome	Google, Inc.	7
BlockBlock (2)	Objective-See, LLC	6
kernel_task	Apple	5

Top Processes by Memory:

Process (count)	Source	RAM usage
Google Chrome Helper (7)	Google, Inc.	868 MB
kernel_task	Apple	674 MB
mdworker (13)	Apple	344 MB
SophosScanD	294 MB
com.apple.WebKit.WebContent	Apple	211 MB

Top Processes by Network Use:

Process	Source	Input	Output
pia_upscript.sh	185 MB	13 MB
mDNSResponder	Apple	151 KB	19 KB
netbiosd	Apple	1 KB	2 KB
SystemUIServer	Apple	0 B	216 B
kernel_task	Apple	0 B	0 B

Top Processes by Energy Use:

Process (count)	Source	Energy usage (0-100)
com.apple.WebKit.WebContent	Apple	2
pia_nw	1
WindowServer	Apple	1
Safari	Apple	1
hidd	Apple	1

Virtual Memory Information:

Available RAM	3.11 GB
Free RAM	31 MB
Used RAM	4.89 GB
Cached files	3.08 GB
Swap Used	8 MB

Diagnostics Information (past 7 days):

2018-04-20 15:36:58 Google Chrome.app Hang (once)

2018-04-20 01:04:48 SophosEventMonitor Crash (4 times)

2018-04-18 08:08:45 fseventsd Crash (20 times)

2018-04-18 06:26:16 genatsdb Crash (once)

2018-04-16 18:46:02 SophosScanD.app CPU (2 times)

End of report

Reply

Answer 8

dominic23

Level 10

83,910 points

Apr 23, 2018 11:18 PM in response to WatershipDown17

When Safari opens with a blank page:

1. Click  in the menu bar and choose “Force Quit”

or press command +option + esc keys on the keyboard together.

In the window that opens up, select “Safari” and click “Force Quit.

2. Relaunch Safari holding the shift key down.

Reply

Answer 9

Apr 24, 2018 6:23 PM in response to Eric Root

EtreCheck version: 4.2.1 (4C020)

Report generated: 2018-04-25 03:18:33

Download EtreCheck from https://etrecheck.com

Runtime: 2:45

Performance: Excellent

Problem: Other problem

Description:

Safari blank Page

Major Issues:

Anything that appears on this list needs immediate attention.

No Time Machine backup - Time Machine backup not found.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

High battery cycle count - Your battery may be losing capacity.

Apps crashing - There have been numerous app crashes.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Hardware Information:

13" MacBook Pro with Retina display (Late 2013)

MacBook Pro Model: MacBookPro11,1

1 2.6 GHz Intel Core i5 (i5-4278U) CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0 - 4 GB DDR3 1600 ok

BANK 1/DIMM0 - 4 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 1438

Video Information:

Intel Iris - VRAM: 1536 MB

Color LCD

Drives:

disk0 - APPLE SSD SD0128F 121.33 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x2 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 () 121.12 GB

disk1s1 - F****************I (APFS) 121.12 GB (23.73 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] 121.12 GB (112 MB used)

disk1s3 - Recovery (APFS) [Recovery] 121.12 GB (2.56 GB used)

disk1s4 - VM (APFS) [APFS VM] 121.12 GB (3.22 GB used)

Mounted Volumes:

disk1s1 - F****************I 121.12 GB (91.37 GB free)

APFS

Mount point: /

Encrypted

disk1s4 - VM [APFS VM] 121.12 GB (91.37 GB free)

APFS

Mount point: /private/var/vm

Network:

Interface en4: iPhone

Interface en0: Wi-Fi

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Status: 4 pending files

System Software:

macOS High Sierra 10.13.4 (17E199)

Time since boot: About 2 days

System Load: 1.71 (1 min ago) 3.16 (5 min ago) 3.00 (15 min ago)

Security:

System	Status
Gatekeeper	Mac App Store and identified developers
System Integrity Protection	Enabled

Unsigned Files:

Launchd: /Library/LaunchDaemons/org.wireshark.ChmodBPF.plist

Executable: /Library/Application Support/Wireshark/ChmodBPF/ChmodBPF

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/JavaUpdater.app/Contents/Ma cOS/JavaUpdater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.privateinternetaccess.osx.PIA-VPN.plist

Executable: /Applications/Private Internet Access.app/Contents/MacOS/run.sh --startup

Details: Exact match found in the whitelist - probably OK

32-bit Applications:

3 32-bit apps

Kernel Extensions:

/Library/Extensions

[Loaded] LittleSnitch.kext (Objective Development Software GmbH, 4.0.6 - SDK 10.11)

[Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.2 - SDK 10.13)

System Launch Agents:

[Not Loaded]	9 Apple tasks
[Loaded]	168 Apple tasks
[Running]	115 Apple tasks
[Other]	One Apple task

System Launch Daemons:

[Not Loaded]	37 Apple tasks
[Loaded]	174 Apple tasks
[Running]	123 Apple tasks

Launch Agents:

[Running]	at.obdev.LittleSnitchUIAgent.plist (Objective Development Software GmbH - installed 2018-04-20)
[Running]	at.obdev.LittleSnitchHelper.plist (Objective Development Software GmbH - installed 2018-04-20)
[Loaded]	com.oracle.java.Java-Updater.plist (? 4779eab4 - installed 2018-04-02)
[Running]	com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2018-02-26)
[Loaded]	com.privateinternetaccess.osx.PIA-VPN.plist (? 352a723f - installed 2018-04-20)

Launch Daemons:

[Running]	com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-02-26)
[Running]	at.obdev.littlesnitchd.plist (Objective Development Software GmbH - installed 2018-04-20)
[Running]	com.objectiveSee.blockblock.plist (Objective-See, LLC - installed 2018-04-19)
[Running]	com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2018-02-26)
[Loaded]	com.oracle.java.Helper-Tool.plist (? fa56dec8 - installed 2018-04-02)
[Loaded]	org.wireshark.ChmodBPF.plist (? d4207e05 - installed 2018-04-02)

User Launch Agents:

[Running]	com.objectiveSee.blockblock.plist (Objective-See, LLC - installed 2018-04-19)
[Loaded]	com.google.keystone.agent.plist (Google, Inc. - installed 2018-04-01)

User Login Items:

iTunesHelper Application (Apple - installed 2018-04-02)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Internet Plug-ins:

jdk: (installed 2018-04-19)

QuickTime Plugin: 7.7.3 (installed 2018-03-28)

JavaAppletPlugin: Java 10.0.1 build 10 (installed 2018-04-19)

3rd Party Preference Panes:

Java (installed 2018-04-19)

Time Machine:

Time Machine Not Configured!

Top Processes by CPU:

Process (count)	Source	% of CPU
WindowServer	Apple	8
BlockBlock (2)	Objective-See, LLC	3
kernel_task	Apple	2
sandboxd	Apple	0
launchd	Apple	0

Top Processes by Memory:

Process (count)	Source	RAM usage
kernel_task	Apple	853 MB
firefox	Mozilla Corporation	480 MB
Google Chrome Helper (6)	Google, Inc.	338 MB
Google Chrome	Google, Inc.	211 MB
Safari	Apple	168 MB

Top Processes by Network Use:

Process	Source	Input	Output
mDNSResponder	Apple	36 MB	672 KB
netbiosd	Apple	54 KB	43 KB
SystemUIServer	Apple	0 B	4 KB
kernel_task	Apple	0 B	0 B
com.apple.PhotoIngestService	Apple	0 B	0 B

Top Processes by Energy Use:

Process (count)	Source	Energy usage (0-100)
WindowServer	Apple	3
firefox	Mozilla Corporation	0
cloudd	Apple	0
notifyd	Apple	0
System Events	Apple	0

Virtual Memory Information:

Available RAM	3.29 GB
Free RAM	25 MB
Used RAM	4.71 GB
Cached files	3.26 GB
Swap Used	531 MB

Diagnostics Information (past 7 days):

2018-04-24 12:48:25 iTunes.app Hang (once)

2018-04-20 15:36:58 Google Chrome.app Hang (once)

2018-04-20 01:04:48 SophosEventMonitor Crash (4 times)

2018-04-18 08:08:45 fseventsd Crash (20 times)

2018-04-18 06:26:16 genatsdb Crash (once)

End of report

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Answer 10

Apr 27, 2018 10:53 AM in response to WatershipDown17

The only odd thing is that tried removing Java 10 from my system using the below in terminal

sudo rm -fr /Library/Internet\ Plug-Ins/JavaAppletPlugin.plugin

sudo rm -fr /Library/PreferencePanes/JavaControlPanel.prefPane

sudo rm -fr ~/Library/Application\ Support/Java

However, when I run java -version in terminal I see the below

java version "10" 2018-03-20

Java(TM) SE Runtime Environment 18.3 (build 10+46)

Java HotSpot(TM) 64-Bit Server VM 18.3 (build 10+46, mixed mode)

I've scoured the internet but can't find a solution to uninstall it. Maybe this issue is causing the trouble.

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Answer 11

Apr 27, 2018 11:17 PM in response to dominic23

I ran the commands to remove Java from my system. Therefore, I should not have the latest version installed although when check to see if it is still there using java -version command I get the following response

java version "10" 2018-03-20

Java(TM) SE Runtime Environment 18.3 (build 10+46)

Java HotSpot(TM) 64-Bit Server VM 18.3 (build 10+46, mixed mode)

Reply

Answer 12

Apr 29, 2018 11:40 AM in response to WatershipDown17

Today, I was tired of dealing with this issue so I deleted the partition and reinstalled macOS High Sierra. However, the issue has just started back. I do not have java, malwarebytes, or any of my IDEs installed. Does anyone have any idea what this reoccurring issue could be. There is one other thing, if forgot to mention but I share the wifi router with my roommate. Below is a copy my EtreReport

EtreCheck version: 4.2.1 (4C020)

Report generated: 2018-04-29 20:37:11

Download EtreCheck from https://etrecheck.com

Runtime: 2:54

Performance: Excellent

Problem: Other problem

Description:

Blank page

Major Issues:

Anything that appears on this list needs immediate attention.

No Time Machine backup - Time Machine backup not found.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

High battery cycle count - Your battery may be losing capacity.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Hardware Information:

MacBook Pro (Retina, 13-inch, Mid 2014)

MacBook Pro Model: MacBookPro11,1

1 2.6 GHz Intel Core i5 (i5-4278U) CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0 - 4 GB DDR3 1600 ok

BANK 1/DIMM0 - 4 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 1445

Video Information:

Intel Iris - VRAM: 1536 MB

Color LCD

Drives:

disk0 - APPLE SSD SD0128F 121.33 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x2 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 () 121.12 GB

disk1s1 - F****************I (APFS) 121.12 GB (14.44 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] 121.12 GB (133 MB used)

disk1s3 - Recovery (APFS) [Recovery] 121.12 GB (3.08 GB used)

disk1s4 - VM (APFS) [APFS VM] 121.12 GB (2.15 GB used)

Mounted Volumes:

disk1s1 - F****************I 121.12 GB (101.19 GB free)

APFS

Mount point: /

Encrypted

disk1s4 - VM [APFS VM] 121.12 GB (101.19 GB free)

APFS

Mount point: /private/var/vm

Network:

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 38.73 GB available

System Software:

macOS High Sierra 10.13.4 (17E199)

Time since boot: About 7 hours

System Load: 2.54 (1 min ago) 2.05 (5 min ago) 2.04 (15 min ago)

Security:

System	Status
Gatekeeper	Mac App Store and identified developers
System Integrity Protection	Enabled

Unsigned Files:

Launchd: /Library/LaunchAgents/com.privateinternetaccess.osx.PIA-VPN.plist

Executable: /Applications/Private Internet Access.app/Contents/MacOS/run.sh --startup

Details: Exact match found in the whitelist - probably OK

32-bit Applications:

3 32-bit apps

Kernel Extensions:

/Library/Extensions

[Loaded] LittleSnitch.kext (Objective Development Software GmbH, 4.0.6 - SDK 10.11)

System Launch Agents:

[Not Loaded]	8 Apple tasks
[Loaded]	167 Apple tasks
[Running]	116 Apple tasks
[Other]	2 Apple tasks

System Launch Daemons:

[Not Loaded]	37 Apple tasks
[Loaded]	181 Apple tasks
[Running]	116 Apple tasks

Launch Agents:

[Running]	at.obdev.LittleSnitchUIAgent.plist (Objective Development Software GmbH - installed 2018-04-29)
[Running]	at.obdev.LittleSnitchHelper.plist (Objective Development Software GmbH - installed 2018-04-29)
[Running]	com.privateinternetaccess.osx.PIA-VPN.plist (? 352a723f - installed 2018-04-29)

Launch Daemons:

[Running]

at.obdev.littlesnitchd.plist (Objective Development Software GmbH - installed 2018-04-29)

User Launch Agents:

[Loaded]

com.google.keystone.agent.plist (Google, Inc. - installed 2018-04-29)

Internet Plug-ins:

QuickTime Plugin: 7.7.3 (installed 2018-03-28)

Safari Extensions:

AdGuard AdBlocker.safariextz - adguard - http://adguard.com (installed 2018-04-29)

Time Machine:

Time Machine Not Configured!

Top Processes by CPU:

Process (count)	Source	% of CPU
kernel_task	Apple	5
Safari	Apple	5
com.apple.WebKit.WebContent (3)	Apple	4
Google Chrome Helper (4)	Google, Inc.	4
KeyboardViewer	Apple	4

Top Processes by Memory:

Process (count)	Source	RAM usage
com.apple.WebKit.WebContent (3)	Apple	1.10 GB
Google Chrome Helper (4)	Google, Inc.	932 MB
kernel_task	Apple	783 MB
Safari	Apple	246 MB
Google Chrome	Google, Inc.	188 MB

Top Processes by Network Use:

Process	Source	Input	Output
pia_upscript.sh	375 MB	25 MB
mDNSResponder	Apple	2 MB	93 KB
netbiosd	Apple	9 KB	7 KB
SystemUIServer	Apple	0 B	992 B
ruby	25 B	25 B

Top Processes by Energy Use:

Process (count)	Source	Energy usage (0-100)
Google Chrome Helper (4)	Google, Inc.	2
com.apple.WebKit.WebContent (3)	Apple	2
bluetoothaudiod	Apple	1
coreaudiod	Apple	1
pia_nw	1

Virtual Memory Information:

Available RAM	1.72 GB
Free RAM	19 MB
Used RAM	6.28 GB
Cached files	1.70 GB
Swap Used	2 MB

End of report

Reply

Answer 13

dominic23

Level 10

83,910 points

May 1, 2018 6:16 AM in response to WatershipDown17

I don't know much about wifi setup other than managing my own network.

I use it Safari Technology Preview regularly and I haven't noticed any of those issues.

You don't have to try it, If you are not comfortable with it.

Because standard troubleshooting steps do not help, I would wait until next macOS update is released.

That release may come with bug fixes.

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Answer 14

May 1, 2018 6:31 AM in response to dominic23

I was using the regular Safari but as of this message have switched over to Safari Technology Preview. However, I just thought it might be a security issue or intrusion because it seems to be so unique(I can't find anything remotely similar online) and not necessarily dependent on what programs I have installed.

Additionally, javascript is and was enabled.

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Answer 15

May 3, 2018 7:41 AM in response to WatershipDown17

Thanks for all your help and advice dominic23 as well as Eric Root. I started using STP and the issue hasn't reoccured over the last 3 days. However, it may to early to say that the issue is fixed because I think there may have been periods where it went several days without occurring before. I would still love to get an explanation for what caused the issue but my MacBook warranty has expired. If the issue comes back can either of you suggest another option I can take to fix the problem or maybe I service I should use to fix it.

Reply

Safari blankpage Macbook Pro

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