Question: Macbook Pro bootcamp issue and my terrible experience inGenius Bar！
I want to complain Apple Store IST in Nanjing, China. Next is my terrible and uncomfortable experience in Genius Bar of Apple Store IST.
Today, I went to Genius Bar to repair my Macbook Pro 2017. Your employees helped me do a MacBook Hardware exam. After he confirmed this is no hardware problems, he reinstalled a new Mac OS for me. After that, I got my MacBook Pro back and used Bootcamp to authorized Windows 10 Fall Creators Update. The process met some problems with reminding me an error occurred when copying Windows File.
I called office senior Apple Support for help and attached screenshots with the issue via email. She helped my appointed a Genius Bar reserve again. The bad/terrible/uncomfortable experience happened:
When I entered into the genius bar with my question elaborated. Your employees do not recognize the words I said and the error reminder Windows provided by Mac OS. One of the manager even did not know your official site provides the Windows 10 Installing Guide. I asked them to help me temporarily backup my file, they denied. I did not admit the commitment and obligation and get the help from them.
Not helping customers solve and listening user voices are your official attitude? Not recognizing the problem committed by your employees is your official behavior? What could I see?
I want to file my complaint on your site to let more customers see my experience. I asked for an official apology from Apple Store IST, Nanjing, China!