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Question: MacBook doesn’t start

hi all, im having trouble starting up my macbook pro. it shows grey screen or apple logo but nothing else happens. it sometimes takes me to login screen but the speed is incredibly skow. hope anybody can help me with this problem.

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Apr 22, 2018 10:20 AM in response to Mishimoshi888 In response to Mishimoshi888

OK reboot and login normally. Then, download and run EtreCheck, created by one of own colleagues here in ASC. It is a diagnostic tool that's very useful to us in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information.

If you have a problem rebooting then you can stay in Safe Mode and run it from there.

Apr 22, 2018 10:20 AM

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Question: MacBook doesn’t start